[ref. i52572618] Healthcare Support Worker - Dunlop Ward - Torquay

Job overview

Job overview

As a full time Healthcare Support Worker on our 24 bedded Dunlop Ward which specialises in the care of long-term cardiac conditions and Acute Medicine, you will provide high standards of care to our patients while working both independently and as part of a team, prioritising your workload to ensure quality care and demonstrate a caring and compassionate approach.

The ideal candidate will have some care experience and will be able to work night shifts. We offer a period of supernumerary time to support you into your role, and further learning and development are encouraged.

• We are looking for a caring and compassionate person who is able to work within a multi-disciplinary team to deliver a high standard of individualised nursing care to our patients.
• You will need excellent communication skills, and be able to work as part of a team, prioritising your workload to ensure the best outcomes for patients.
• You will ensure that your own actions support the care, protection and well-being of individuals, and ensure their privacy and dignity at all times.
• Duties include monitoring and recording of vital signs, escorting patients off the ward for investigations/scans, assisting with personal care and nutritional support.
• You will need to be flexible as this post includes days, nights and weekend working.

Main duties of the job

You will work as a team to assist and perform clinical responsibilities as delegated by our qualified nursing staff, including though not limited to:

• Observing, monitoring and recording patients' conditions by taking temperatures, pulse, respirations, oxygen saturations and weight.
• As well as providing personalised care such as infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety.
• Administrative duties such as answer the telephone, take messages and refer to the Staff Nurse for instructions, to take part as requested in ward/unit meetings, encouraging effective communications between other staff.
• Assisting with the undertaking and implementation of risk assessments
• Communicating with Staff, Patients, Relatives and Carers.
• Recognising and responding to situations within the work area and report to the nurse in charge while acknowledging your own limitations and seeking advice of senior staff as required.

Working for our organisation

Why Work With Us

We are a 24 bedded ward admitting patients from A&E, EAU, MRU and other ward transfers. The successful candidate will join a friendly and supportive team, and work as an integral part of the multi-disciplinary team who are committed to providing high standards of compassionate, individualised care.

As the first fully integrated care organisation in England you will be joining the organisation at an exciting time, working with allied health care professionals within the locality, and in a motivated and caring team.

In return for your hard work and commitment, we offer you an opportunity to join our dedicated team where you will learn, grow and flourish. Listed are a few of the additional benefits that are available to you as an employee:

• NHS Pension Scheme
• Childcare at our day nursery
• Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
• Staff Discounts
• Career development and training opportunities
• Employee Support - Staff have access to a 24-hour helpline

Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people’s strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement.

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real assed to Team Torbay and South Devon. #CareToJoinUsTSD

Detailed job description and main responsibilities

Detailed job description and main responsibilities

This role will give you great job satisfaction as you will be able to give high standards of care to patients at a time when they are in need. This rewarding post will enable you to make a difference to patients, and their families.

You will work as a team to assist and perform clinical responsibilities as delegated by our qualified nursing staff, including though not limited to:

• Observing, monitoring and recording patients' conditions by taking temperatures, pulse, respirations, oxygen saturations and weight.
• As well as providing personalised care such as infection prevention and control, food, personal hygiene and overall reassurance, comfort and safety.
• Administrative duties such as answer the telephone, take messages and refer to the Staff Nurse for instructions, to take part as requested in ward/unit meetings, encouraging effective communications between other staff.
• Assisting with the undertaking and implementation of risk assessments
• Communicating with Staff, Patients, Relatives and Carers.
• Recognising and responding to situations within the work area and report to the nurse in charge while acknowledging your own limitations and seeking advice of senior staff as required

Full vacancy details can be found on the attached Job Description/Person Specification.

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person specification

Qualifications and training

• NVQ Level 3 in Health & Social Care or equivalent qualification/ experience

• Care certificate
• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience

• Previous experience in a care environment or able to demonstrate a caring nature/ life experience
• Understands the need for strict confidentiality

• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills

• Basic computer/keyboard skills
• Good interpersonal and communication skills
• Able to prioritise and organise work
• Record keeping competency in handwritten and electronic records
• Able to manage stress in themselves and others
• Willingness to undertake new skills and training
• To be flexible, adaptable, reliable and punctua

• Healthcare competencies appropriate to area of work

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.