Technology Support Analyst (6 month FTC)

About Our Client

A leading accountancy and advisory firm in London

• Support all technology systems and software across the firm including AV technology and in-meeting room technology solutions.
• Support and promote an ITIL framework of working covering, incident, problem and change.
• Ensure the ticketing systems is properly maintained, and calls, as well as users, are updated on and actioned in accordance with agreed timescales.
• Review the ticketing system to identify trends, recurring issues and escalate as appropriate.
• Maintaining asset registers for all devices.
• Assist with the implementation of new software and practices for internal clients.
• Work with the Technology Team to identify best practice, continual service improvement, and future development opportunities.
• Work with Outsourced Security advisors to ensure the firm continue to improve security posture.
• Review and update procedures of all areas of technology to ensure that they are appropriate and in accordance with best practice.
• To be fully familiar with the firm's technology compliance policies including backup, antivirus, data protection, security and confidentiality.
• To engage with vendors when dealing with support issues and/or maintaining vendor relationships.
• Work in collaboration with the wider IT team where applicable to support delivery of IT projects.

• Have previous experience in a Technology Support role within a ITIL principled environment.
• Have Microsoft 365, Azure, Intune, Microsoft Teams, and Windows 10 experience.
• Possess a good knowledge of PC and related hardware and software troubleshooting.
• Have knowledge of networks and networking principles.
• Have experience delivering user training and developing accurate customer and engineer documentation.
• Have exceptional customer/relationship management experience.
• A good understanding of AV and conference facilities.

• Competitive Salary
• Pension Scheme
• Flexible working after 3 months of service