Technical Support Analyst - Stores

There is an onsite requirement for this role, including travelling throughout the UK

You must be able to drive and hold a valid drivers license for this role – Company vehicle will be provided for travel.

• Technical Support and Installations: Provide comprehensive support for the technical installations and configurations of new stores, including the setup of infrastructure such as switch configuration, AP installations, VoIP systems, Staff Guard, HHT, and back-office devices.• Pre-Opening Store Checks: Visit new stores prior to opening to ensure all technology is fully installed and operational.• Incident Management: Identify, diagnose, and resolve incidents before stores go live, ensuring a smooth opening.• Site Visits: Visit the client site or supplier sites as required to assist with resolving support issues.• Documentation: Document solutions and maintain up-to-date support documentation for the BAU team.• Project Collaboration: Work with project teams to integrate new solutions into the support framework for stores.• Third-Party Coordination: Collaborate with third-party vendors to ensure new store openings are timely and meet quality standards, including logging and managing incidents through to resolution within agreed SLAs.• End User Training: Provide IT training to store staff as necessary.• Internal Collaboration: Liaise with internal teams to assist with resolving issues and addressing business challenges.• Root Cause Analysis: Conduct root cause analysis for recurring issues and provide recommendations for reducing support calls.• Service Improvement: Suggest improvements for support services.• Technology Management: Support the installation or removal of technology equipment, ensuring accurate recording of all store-related technology stock movements.

Interested Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.Not interested Do you know someone who might be a perfect fit for this role Refer a friend and earn £250 worth of vouchersCrimson is acting as an employment agency regarding this vacancy