Crawley - AOG Operations Specialist

Our client is a well-established leading independent provider of aviation / aerospace services to commercial and government customers around the globe, is looking for an AOG Operations Specialist to work at offices based in the Gatwick area.

On Offer:

• Opportunity to work for a leading aviation services provider operating in over 20 countries.
• Salary of up to £35k per annum with up to 4k shift allowance.
• Working hours - 4 on 4 off shift pattern: 2 days (7am - 7pm), 2 nights (7pm - 7am).

Main Purpose of the Role:

The AOG Operations Specialist role is positioned within the International Operations Centre (IOC) in Offices near London Gatwick. The main purpose of the role will be to fulfil time critical (AOG) demands from airline customers while working with the Operations Specialist Team Leader and team to ensure the group are delivering operational performance in accordance with contracted targets (KPIs) and obligations.

As a member of the IOC Operations Specialist Team, you will be providing a focal point for the airline/ customer and internal stakeholders.

Duties & Responsibilities:

• To act as a focal point & to provide continuity for Company’s contracted customers & Programme Managers, handling time critical orders and ensuring requirements are handled efficiently.
• To act as the focal point for requests received from Company contracted airlines customers ensuring demands are raised in a timely manner, sources of supply are identified and to arrange shipment in accordance with the contractual service level. Highlight any potential shortfalls and working the solution with the supplier and airline/customer.
• To be aware and to assist with the airline/customer daily operational demands process, alongside the fulfilment of customer requests in accordance with the contractual service level.
• To assist with any customer Order backlogs either system or operational, ensuring customer delays are kept to a minimum whilst maintaining excellent customer communication and well-informed potential alternative solutions.
• Pro-actively engage with the allocated Programme and Operations managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.
• Identify at an early-stage potential problems and risks, evaluate, and anticipate implications and be proactive with all concerned parties in developing and defining contingency/recovery plans and actions. Escalation to the relevant manager to support with resolution.
• Ensure that all components float levels accurately reflect the operational requirement by producing a statistical analysis so that any surplus or shortfall can be highlighted and rectified. Also ensure all reorder levels, minimum order quantities etc are set for ultimate efficiency on all items to prevent over stocking and stock out at all warehouses.

To Be Considered:

• Proven supply chain or logistics or AOG operations experience gained within a high pressurised / time critical environment
• Broad knowledge and understanding of Airline / Aviation / Aerospace Operating and business environment including Technical Services, Logistics Operations and Customer Service.
• Excellent communication skills
• Flourishes in a fast-paced environment
• Experience in working with demanding customers.
• Advanced Microsoft Office - Word, Excel, Outlook and easily adapt to inhouse IT systems.

For more details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry