Customer Service Coordinator
At VPK, innovation and sustainability aren’t just buzzwords—they’re the foundation of our success. We’re proud to pioneer eco-friendly packaging solutions, and we want you to be part of our mission-driven, dynamic team.
Your Role: Customer Service Coordinator
As a key player in our customer service team, you'll navigate exciting challenges and growth opportunities every day. Your mission? Delivering exceptional customer-centric solutions that make a real impact both within and beyond our organization.
What You’ll Do:
- Efficiently manage and book orders within agreed lead times.
- Perform thorough checks on orders, ensuring accuracy for both your own and your colleagues' entries.
- Handle incoming and outgoing calls with professionalism, serving both internal and external customers.
- Investigate and resolve customer complaints with a solution-oriented approach.
- Work with customer data and historical forecasts to manage stock control effectively.
- Proactively communicate with customers regarding shortages and non-deliveries, providing timely and appropriate solutions.
- Utilize various systems, including SAP and our internal intranet, to support your work.
- Coordinate with strategic planning and logistics teams to meet urgent delivery requirements.
- Collaborate with Key Account Managers to ensure seamless customer account management.
- Introduce new stock lines in alignment with management guidelines.
What We’re Looking For:
- Proven experience in an office-based customer service role.
- Strong IT skills, with the ability to navigate and utilize different systems efficiently.
- Excellent communication skills, particularly when delivering difficult news regarding orders.
- A genuine interest in ongoing learning and a proactive attitude toward training.
- Generous Leave: Enjoy 33 days of paid leave per year (inclusive of bank holidays).
- Health & Wellbeing: Benefit from an individual healthcare cash plan, including cashback on key medical expenses, retail discounts, and a 24/7 Employee Assistance Programme.
- Growth Opportunities: Take advantage of ongoing training and professional development to advance your career.
- Convenience: Free onsite parking is available.
About VPK: VPK is an international leader in the packaging industry, employing over 6,400 people across 70 locations in 20 countries. In the UK, our six specialist sites are dedicated to producing high-quality, sustainable packaging solutions—from shelf-ready displays to e-commerce products.