Benefit Operations Senior Specialist

Pay: £22 per hour (35 hours a week)

The Senior Specialist Benefit Operations will be part of People Services and has a responsibility for execution and administration of the clients benefits and retirement program, including health & welfare, savings plans, and wellness. The ideal candidate would be fluent in either Spanish or Italian.

• Responsible for the effective, end to end operation of benefits programs for assigned markets, ensuring efficiency and positive customer experience.
• Understand, interpret, and communicate benefit plan provisions and processes.
• Proactively document all processes and activities, drafting and updating Local Work Instructions (LWI's) and Knowledge Articles, including defining streamlined processes for all applicable scenarios
• Drive implementation of new benefits / benefit designs and process changes into operations, process improvement activities and other projects related to benefit programs.
• Execute and administer day to day activities related to benefit plan eligibility, enrolments, status changes, terminations and claims, including:
• Actioning changes in provider portals
• Reviewing and reconciling system generated reports and integration's
• Administering invoicing and payment processes: raising POs, validating invoice specifications and tracking payments, within the defined vendor management framework
• Logging, managing and monitoring through to resolution any deviations from agreed service standards
• Manage renewals and enrolment windows in partnership with benefits system provider and Benefits Strategy and Delivery Management teams.
• Agree and maintain annual calendars of activities.
• Review / update system generated communications, and content on the benefits system and HR portal, ensuring they support employee self-service, are current, accurate and market relevant.
• Research and problem-solve on issues related to benefit programs and procedures as the escalation point for Key Business Partners and Employees
• Assist with compliance and governance of all total rewards plans to include identifying risks, participating in audits and delivering corrective actions.
• Specify and implement required benefits system changes:
• prepare change request documentation
• manage and perform testing activities
• train team members, and HRAs on benefit topics, processes and changes

• Bachelor's degree or equivalent experience
• In depth experience in Benefits Administration
• Demonstrated analytical abilities and attention to detail.
• General knowledge and understanding of HR policies, processes, regional Employment Laws and Benefits legislative requirements for the relevant region.
• Proficiency in Excel, particularly vlookups and pivot tables, and other Microsoft Office applications
• Experience working in a rapid, fast-moving environment which is both complex and changing, together with the ability to successfully manage multiple competing tasks and priorities.
• Ability to use business judgement when assessing requirements and performance, in order to identify the right solution to meet business needs.
• Experience working in a multi-cultural/multi-country work environment.
• Ability to network across a global organisation in order to align with organisation objectives and strategy.
• Ability to present complex technical information in a clear and understandable way to staff, callers, and functional business and technical groups.
• Demonstrated continuous improvement mindset.

• Practical operational experience of other HR processes, e.g., talent acquisition, payroll, performance
• Experience working within an HR Shared Services delivery model
• Experience working with current HR and Benefits enabling systems: Workday, ServiceNow, Darwin, Morneau Shepell's Ariel
• Experience in coaching others to build capabilities or enhance functional depth

Click apply for immediate consideration!