IT Manager
Watford
Here at Every Step Recruitment, Office Support, we are actively seeking an IT Manager, on behalf of our SaaS Client, on a full-time, permanent basis. The ideal Candidate will possess strong IT management skills, a solid understanding of IT operations, system reliability and security.
You will require expertise in the following areas:
- Line 1 and Line 2 Support for SaaS software; you will be handling day-to-day issues reported by employees (field and office-based) using the software
- A solid understanding of data backups and disaster recovery; you will be responsible for ensuring employees and server data is managed for all eventualities
- A thorough understanding of production systems and their monitoring - you will be responsible for ensuring the Company website and all web-based interfaces are up and available 100% of the time ensuring availability for Customers
- Knowledge of GDPR and similar privacy laws ensuring all Customer information is properly managed and erased upon request
- Knowledge of agile and lean methodologies; ability to work with speed, adaptability and efficiency
- Capturing and documenting processes, and creating 'how to’ guides ensuring all incoming IT / Developer requests have the necessary details and can be easily prioritised
- A drive for continuous improvement
If you believe you have the required expertise within a SaaS environment and would like to hear more about this IT Manager role, then we would certainly welcome your application!
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