1st Line Support Engineer
The successful candidate will gain hands-on experience with bespoke business applications and play a supportive role across a broad range of IT operations.
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New exciting opportunity in Guildford!
Job title: 1st Line Support EngineerSalary: £25,000 - £30,000
Location: Guildford, Hybrid working available
Hours: Monday – Friday, 9am – 5pm (Fixed hybrid – Monday & Friday – WFH)
Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation!
The Role:
This is an excellent opportunity for a proactive and technically minded individual to join the team as a 1st Line Support Engineer. Acting as the first point of contact for all IT and application-related queries, the role is key in supporting staff with day-to-day technical issues, while also contributing to the maintenance and enhancement of internal systems.The successful candidate will gain hands-on experience with bespoke business applications and play a supportive role across a broad range of IT operations.
Key Responsibilities:
- Frontline Support: Respond to and resolve first-line technical issues relating to hardware, software, and user access.
- Application Support: Gain knowledge of in-house applications, providing support and escalating complex issues when necessary.
- End User Assistance: Help staff troubleshoot and navigate internal systems effectively.
- Equipment Setup: Assist with the installation, configuration, and relocation of computers, monitors, and peripherals.
- Vendor Liaison: Work with third-party IT providers and software vendors to coordinate issue resolution.
- Documentation: Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation.
About You:
- Minimum of 1 years’ experience in a first-line IT support role or office-based experience supported by a recognised IT qualification.
- Excellent communication skills, both written and verbal, with a professional and approachable manner.
- Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
- Fast learner with a genuine interest in developing a career in IT and application support.
- Able to remain calm under pressure and adapt to changing priorities with ease.
***For your information:
- Interested? Please send you CV in as a Word format only
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Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion.Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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Requirements- Minimum of 1 years’ experience in a first-line IT support role or office-based experience supported by a recognised IT qualification.
- Excellent communication skills, both written and verbal, with a professional and approachable manner.
- Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
- Fast learner with a genuine interest in developing a career in IT and application support.
- Able to remain calm under pressure and adapt to changing priorities with ease.
Benefits
Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation!