[ref. x0301122] Part Time Hybrid Customer Care Advisor - Blackpool

Hours of Work: 3 days per week, Monday - Wednesday - 2 Shifts 12pm - 8pm and 11am - 7pm

If you're ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you.

Responsibilities for a Customer Care Advisor (but not limited to):

• As a Customer Care Advisor, your primary responsibility is to meet the specific needs of each customer, dealing with enquiries via email, live chat and social media channels.
• Your tasks include ensuring customers are well-informed, promptly processing customer orders, and chasing deliveries on behalf of the customer.
• Processing refunds and credits.

Customer Care Advisor Benefits:

• 22 days + your birthday off + bank holidays
• Free onsite parking
• Hybrid working - 1 was in the office and 2 working from home

Customer Care Advisor Requirements:

• Excellent administrative skills
• Any experience with using Shopify / Ticketing System e.g. Gorgias / Zendesk would be beneficial but is not essential
• High level of attention to detail
• High-level of organisational and planning skills with the ability to manage conflicting and competing demands effectively
• Competent in using MS Office packages; Word/ Excel/ Outlook etc.
• Self-motivated and committed to excellence
• Professional and customer focussed
• Reliable and trustworthy
• Calm under pressure and patient
• Ability to work as part of a team

Ready to take on the exciting adventure of being a Customer Care Advisor? If you're confident you've got what it takes, don't hesitate apply now!

BBBH32296