Operational Lead for Neurology Rehabilitation - NHS - ref. p34781723

Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Job overview

This is a substantive full time (37.5hrs) role.

The role of Operations Manager is key to the successful day to day running of the Clinical services. The successful candidate will have experience of leading a high performing team and experience of managing operational performance.

The post holder will be expected to have extensive specialist knowledge and experience.

Main duties of the job

The post holder will be responsible for the Operational Management, including patient safety, patient experience and clinical effectiveness, of a range of Specialist services within the Specialist Beds and Neurology portfolio.

To support the Head of Service in ensuring that services are delivered efficiently and effectively to a high standard that will meet commissioning and CQC standards.

The post holder will work closely with the Head of Service and be pro-active in ensuring environments where staff can be actively involved in the development, delivery, management and leadership of services.

Working for our organisation

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Detailed job description and main responsibilities

Communication

1 The post holder will be required to have regular contact with internal and external stakeholders and will often need to engage with them over sensitive, highly complex, contentious and highly confidential issues.

At times this will include acting as an ‘honest broker’ reconciling conflicting views and interests and demonstrating advanced influencing skills.

3 Participate in relevant stakeholder working groups/projects, services and initiatives to provide analytical advice and clinical expertise in relation to all business functions, service development and outcomes.

4 Liaise with other managers and all clinical and non-clinical teams to share best practice in relation to all business functions.

5 To be part of NCHC Management on call rota.

Analytical & Judgement skills

1 Analyse, interpret and quality assure progress against deliverables across all services, analyse achievement against performance targets across a portfolio of service contracts and strategic objectives.

2 Develop and implement qualitative and quantitative measures to determine performance in relation to business functions. Report progress against the strategy through personal representation at senior management forums and by written reports to appropriate boards and groups of staff.

3 Working with the Head of Service and Trust Commercial team, develop business and service development strategies, business plans and bids in response to published tenders, aligned to the Trust’s strategic objectives.

4 Analyse and interpret all service performance data for areas responsible for, consider and formulate action plans to address areas of poor performance. Monitor and adjust those accordingly to meet service targets/objectives

5 Lead on the creation and implementation of information systems for collecting, evaluating and interpreting data to inform short-, medium- and long-term strategies.

Planning and organisational Skills

1 Work collaboratively with colleagues to design and lead change projects to improve the efficiency and responsiveness of services, improving productivity and minimising cost, including effective improvement of performance against NHS comparators.

2 Develop plans in relation to and provide expert advice and guidance on business initiatives and innovative opportunities.

3 Responsible for organising and leading meetings to promote a proactive and inclusive culture within the services.

Physical Skills

1 The post holder will be required to travel to a number of other locations during normal working hours to attend meetings, equipment manufactures and patients.

2 The post holder will be required to have good keyboard skills and be proficient in using Word, Excel, SystmOne and an asset management database.

Patient and client care

1 Leadership of business functions and outcomes, ensuring activity against contract and the achievement of key performance indicators across all services through leadership and performance monitoring of the specific teams.

Support the strategic planning for the services, developing a five-year service/business plan linking Service objectives with NCH&C objectives.

Directly influence decisions made in relation to the development of the clinical services, support the Head of Service to shape and plan new business and service projects in a realistic and robust manner, ensuring projects are delivered within agreed timescales, scope and budget.

4 CQC registration and compliance and reporting of overall compliance against all relevant outcomes.

Management of complaints according to Policy, supported closely by the Clinical Leads. Ensure staff are trained in the local management of complaints and report complaints appropriately.

Management of risk and patient safety.

Policy and Service Development

This will include facilitating consensus on areas of improvement in accordance with national and local requirements and in accordance with available service funding.

Utilise specialist knowledge and experience to achieve step changes in business and service development across complex pathways and systems of care.

Working closely with the Head of Service, manage and maintain credibility with all stakeholders including staff, network communities and commissioning organisations, fostering a culture of collaboration for the delivery of equitable, high-quality care.

Understand, communicate and implement national policy across all services, ensuring this is shared and widespread adoption secured through advanced influencing skills.

Be a lead change agent securing clinical and non-clinical engagement from staff and involve staff in the development and delivery of services.

Utilising evidence and analytics and actively work with senior colleagues and staff to facilitate a service improvement culture that leads to improved clinical outcomes, patient experience and value for money, using tools such as Productive Community Services and Lean Methodology

Responsibility for operational service delivery and involved in contract management, tenders/bid management and performance monitoring and reporting across all relevant services spanning a wide geographical area.

Ensure that best practice is followed and delivered in own area of responsibility

Challenge ways of working and persuade, motivate and influence other managers to realign their practice where necessary.

Deputise for the Head of Service when directed for contract/business and non clinical functions.

With senior colleagues develop an environment where innovation can flourish incorporating feedback and insight from patient engagement programmes.

Contribute to the development of corporate strategies and policies in connection with the use of medical devices across the organisation.

Champion the need for continuous improvement and excellence, contributing to the development and implementation of service Strategy.

Financial and Physical Resources

The post holder will be a delegated budget holder for all service budgets, responsible for setting, delegating and monitoring budgets, liaising with the Trust finance team.

Support the development of a workforce plan taking into account future needs of the service.

Monitor external contracts in portfolio.

Human resources

Line Management of staff including annual appraisal, absence management, disciplinary and performance concerns.

Lead on training compliance ensuring robust management and reporting of mandatory and essential training.

Develop a culture of business leadership to ensure robust succession planning, appraisal and personal development of staff including recruitment and training.

Support the development of a workforce plan taking into account future needs of the service, skill mix and national policy changes.

Provide highly visible and inspiring leadership, championing a professional and open culture which empowers staff to consistently deliver high quality care with compassion, acting as a role model for the behaviours and high professional standards expected.

Information Resource

Generate and provide reports to support service delivery.

Research and Development

May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing.

1. Responsibility for operational service delivery contract management, tenders/bid management and performance monitoring and reporting across all relevant services spanning a wide geographical area.
2. Ensure that best practice is developed and delivered at organisational and service levels.
3. Challenge ways of working and persuade, motivate and influence other managers to realign their practice where necessary.
4. Lead on procurement and tendering for medical devices/ clinical equipment ensuring value for money and equipment meets clinical need.

5Patient Care

1. To explore current practice, identifying areas for development, and planning the appropriate change using research and experience to evaluate the outcomes.2. To be responsible for the quality of the patient’s environment in order to improve the patient’s experience.
2. To co-ordinate practice, procedures / systems for clinical areas.
3. To investigate incidents and respond appropriately to support the Patient Safety Incident Response Framework (PSIRF) principles. In conjunction with the Clinical Director work to foster a psychologically safe culture in line with our Trust-wide strategy and our reporting systems.

Principal Responsibilities

1. To be highly visible, accessible and approachable to staff, patients and the public to ensure that open and honest communication channels are created and sustained.
2. To maintain an overview of the standards of care being delivered across defined clinical areas and instigate remedial action if necessary.
3. To lead and ensure high standards of practice in line with standards of care and other Government targets are embedded in practice:
4. To support the implementation of audit, NICE guidance and relevant standards, ensuring that a multi-disciplinary is taken to raise standards.

Person specification

Qualifications

• First level degree or equivalent experience
• Recognised Management Qualification or evidence of working at that level
• Evidence of post graduate education and a commitment to achieve master’s level degree

Experience

• Experience of working in partnership with multi- disciplinary team
• Experience of managing change within a clinical environment
• Experience of developing clinical staff
• Experience of managing a clinical team including human resources management
• Experience of interpreting strategy into activity

Skills, Abilities and Knowledge

• Ability to both influence and work across professional boundaries
• Well-developed verbal and written communication skills
• Influencing skills
• Evidence of managerial skills
• Experience of developing policies and procedures
• Able to command respect of multi-disciplinary team
• Computer literate as will be using a VDU most of the working day

Communication

• Able to prioritise and manage own work
• Able to exercise autonomy and own initiative when dealing with issues within own specialist area of competence
• Able to prepare and present business cases
• Able to manage departmental and project budgets
• Ability to promote, implement and sustain change
• Able to communicate effectively with stakeholders

Personal Attributes

• To approach tasks in a structured, organised and methodical fashion
• Possess advance and complex numeracy skills

Other

• Able to work harmoniously with all members of staff as part of a team
• Able to communicate highly complex information to peers and across professional boundaries

All sites are Smoke Free.

If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.

However if you are registered with the update service this may not be required.

Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.

Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.

The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.

We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.