Medical Secretary PAC Administrator
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
1 x Fixed Term contract/secondment opportunity for up to 49 weeks
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment
Sexual Health Services provides sexual health care to people across the county of Gloucestershire. The Service covers contraception, sexual health screening and treatment, pregnancy advisory, psychosexual medicine, sexual assault and HIV care and treatment.
The Medical Secretary/Administrator provides a link between the Service and patients and also other health care professionals where appropriate. This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative and as part of a team within standard operating procedures.
Main duties of the job- To be key confidential contact point for GPs/patients for patients requesting a Pregnancy Advisory Clinic assessment.
- Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons.
- Updating clinical records accurately on the Sexual Health standalone computer database Lilie.
- Provide secretarial and administrative support.
Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Detailed job description and main responsibilities
The purpose of this job is to provide a comprehensive and effective secretarial and administrative service to the consultants and their medical team, as well as to the Service Manager and Team Leaders.
Person specification
Qualifications
Essential criteria- Education to GCSE level in Maths and English to Grade C/4 or above
- NVQ Level 2 in Administration or an appropriate equivalent qualification or experience
- RSA Typing Level 2 or equivalent
Experience
Essential criteria- Experience of working in a customer facing environment (face to face and/or telephone)
- Experiencing supporting teams or managers in a secretarial/person assistant capacity
- Setting up and running effective office systems
Knowledge
Essential criteria- Good level of IT skills, with experience of using Microsoft packages
- Knowledge of medical terminology
- Knowledge of shorthand an advantage
Skills
Essential criteria- Excellent telephone skills and manner
- Excellent organisational and communication skills
- Ability to work under pressure and remain calm and confident in manner
When joining us, as well as becoming part of a team that makes a difference, we also offer:
- Free car parking at many of our sites
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
- A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
- Generous NHS pension and enhanced pay when if you work unsocial hours
- Flexible, family friendly and agile working opportunities
- Recognition and long service awards
- Fast Track physiotherapy
- Our Wellbeing line
- Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.