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IT Service Desk Analyst (1st Line Support Analyst) – Stockport

Are you passionate about delivering exceptional IT support and client service? Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth.

Key Responsibilities:

• Manage and resolve support tickets, ensuring clear communication with clients.
• Meet Key Performance Indicators (KPIs) to maintain a high standard of service.
• Continuously develop technical skills to enhance your expertise.
• Prioritise daily tasks in line with client expectations.
• Act as a positive and professional representative of Sharp IT Services.

What We’re Looking For:

• Friendly, personable, and professional approach.
• A passion for growing your IT skills and knowledge.
• Strong written and verbal communication.
• Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation.
• Understanding of backup and anti-virus solutions, and Remote Monitoring tools.

This is a hybrid role working 3 x out of our Stockport office offering flexibility and the chance to grow within a forward-thinking IT team. Ready to make an impact? Apply today!

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Health & wellbeing programme
• On-site parking
• Private dental insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Stockport