Account Manager

Description

Purpose of the Role:

The Account Manager will play a critical role in driving sales growth and maintaining strong relationships within the Social Care and Education sectors. Operating within a defined geographical territory, you will manage existing customer accounts, identify new opportunities, and negotiate commercial agreements to support the company's strategic goals.

Duties and Responsibilities:

Sales and Business Development:

• Achieve sales targets and order intake goals within your defined geographical territory.
• Prepare and deliver impactful presentations to prospective and existing customers.
• Prepare proposals and support tender submissions, ensuring alignment with customer needs and company standards.
• Define, negotiate, and agree on commercial terms for orders, leveraging the support of System C legal advisors during contract negotiations.
• Pursue and develop new opportunities in Councils/organisations not currently working with System C.

Account Management:

• Manage a portfolio of existing 'live' customer sites, ensuring their potential is fully realised through the adoption of System C products and services.
• Build and maintain relationships with senior stakeholders, such as customer and prospective customer Directors, to further the interests of the company.
• Monitor and address customer satisfaction, ensuring issues are resolved promptly or escalated where necessary.

Collaboration and Coordination:

• Work with partner companies to establish and nurture business relationships.
• Collaborate with other areas of the business to set and manage customer expectations effectively.
• Liaise with the marketing team to ensure accurate and up-to-date customer and prospect information, and support local marketing activities such as product launches, exhibitions, and customer events.

Reporting and Analysis:

• Provide regular updates to the Director of Account Management on the progress and status of accounts within the territory, including prospective orders and customer satisfaction issues.
• Monitor and report on market trends, competitor activities, and opportunities to ensure a competitive edge.

Key Responsibilities:

• Drive order intake and sales growth.
• Deliver presentations, proposals and tender submissions.
• Build and manage customer relationships.
• Monitor market trends and report to the Director of Account Management.
• Collaborate with marketing and business teams.
• Represent SystemC at customer and industry events.

Skills Required:

• Excellent communication skills, both written and verbal.
• Strong ICT proficiency, with the ability to use tools like JIRA and Wiki effectively.
• Proven ability to manage a complex caseload, meet deadlines, and balance team workloads.
• Demonstrated success in building and maintaining meaningful relationships with external and internal stakeholders.
• Persuasive and credible in a sales context, with a strong ability to influence decision-makers.
• Effective problem-solving skills and the ability to recognise, analyse, and address issues.

Key Attributes:

• Self-motivated with excellent organisational skills.
• Capable of working as part of a team for the benefit of the business.
• Good commercial judgment, protecting the company's interests in bids and customer interactions.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.

Requirements:

• Willingness to travel extensively and stay overnight as required.
• Full UK driving licence.
• A professional and approachable demeanour to represent the company appropriately at all times.