Lead Business Analyst

• Salary: £59,500 - £85,000 (London & South-East: £62,475 - £89,250)
• Location: Bristol, London, Manchester or Swansea with hybrid-working policy (client/Made Tech office 1-2 days per week)

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

About the role

The Lead Business Analyst is responsible for leading across multiple client assignments.

Main responsibilities

As Lead Business Analyst you’ll have a good understanding at an enterprise/strategic level of an organisation and work in highly complex problem spaces, typically spanning multiple products or services. At this role level, you will:

• Take responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
• Select, adopt and adapt appropriate business analysis methods, tools and techniques; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
• Collaborate with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
• Prepare business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
• You will be expected to work in a self initiated manner, modelling leadership in a collaborative and inclusive manner
• Collaborate and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs

Skills people must have:

• Agile working, coach and lead teams in Agile and Lean practices, determine the right approach for the team, and think of new ways to achieve the right outcomes.
• Business modelling, set the direction of scope and methodology for representing complex situations, and document conceptual models to support strategic planning.
• Business process improvement, identify opportunities to perform activities in alternative ways, lead exploration of process efficiency improvements, and oversee implementation.
• Business process testing, direct the application of business analysis skills to support design, execution, and assessment of business process tests and usability evaluations.
• Consultancy (business analysis), provide advice, guidance and recommendations, propose methodologies and approaches to implementation, frame problems, and troubleshoot as needed.
• Enterprise and business architecture (business analyst), translate business drivers into objectives, define required capabilities, and support organisational changes to meet business objectives.
• Methods and tools, set direction, assess effectiveness of approaches, recommend tools for organisational collaboration and build capability.
• Requirements definition and management, direct approach to requirements management, influence prioritisation of complex requirement sets, and ensure solutions align with organisational vision.
• Stakeholder relationship management (business analysis), develop engagement strategies, lead communication with stakeholders, and act as point of consultation and escalation to resolve conflict.
• Systems analysis, set direction for identification and analysis of IT system capabilities, identify gaps in functionality, and bring business and technical concepts together to form recommendations.
• Testing (business analysis), recommend value of testing, advise on business scenarios, and develop acceptance criteria to ensure requirements can be traced to develop functionality.
• Experience in helping grow product teams though community, hiring and line management

• Working with sales teams to build client relationships, develop opportunities and win new work
• Working in the open - building the trust within teams to share little and often
• Experience in re-designing legacy services and products
• Maintaining a deep working knowledge of Business Analysis and research techniques

Behaviours

Here are the behaviours we practise at Made Tech, you can also learn more about this by following this link:

• Client Focus
• Drive to Deliver
• Learning and Mentoring
• One team

• Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
• Contributing to the growth and development of the BA discipline at Made Tech in line with business needs
• Successful relationships with our clients and colleagues across the Made Tech business
• Case studies, publications and speaking engagements on how to design and deliver excellent public services and outcomes (with appropriate client permissions)

We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.

SC Eligibility

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Our application process

If successful, there will be 2 stages of interview following this.

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.

Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.

The groups are:

• antiracist-activists
• disability
• lgbtqiaplus-allies-and-activists
• neurodiversity
• parents-carers
• Womxn-in-tech

Benefits

We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

30 days Holiday - we offer 30 days of paid annual leave

Flexible Working Hours - we are flexible with what hours you work

Flexible Parental Leave - we offer flexible parental leave options

Remote Working - we offer part time remote working for all our staff

Paid counselling - we offer paid counselling as well as financial and legal advice