[ref. k20890404] Cardiology Patient Pathway Co-Ordinator/Medical Secretary
Job overview
There is currently an exciting opportunity for a dynamic and ambitious individual to join the Cardiology Department as an experienced full time Patient Pathway Coordinator/Medical Secretary. The post provides an excellent opportunity to further your career as a healthcare administrator, working within a thriving and busy service.
We are looking for someone with relevant secretarial experience, who is enthusiastic and willing to learn. You will need to have previous communication experience within a hospital setting, as you will be communicating with various stakeholders including patients, nurses, doctors and consultants .You will need to be able to demonstrate that you can work well within a multidisciplinary team. You will work closely with patients, administrators, clinicians, managers and staff across the Trust. Time management skills are also essential as you will need to balance the demands of a very busy workload.
The post holder will need to have some prior experience of providing administrative services in a healthcare setting and will require the ability to learn healthcare systems quickly.
Main duties of the job
The Patient Pathway Coordinator/Medical Secretary will report directly to the Assistant Service Manager for Cardiology. They will be expected to work autonomously but under direction. Each Patient Pathway Coordinator will work within their care group, liaising with consultant and junior doctors.The role is key to delivering an effective service to our patients.
Working for our organisation
With nearly 9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.
Their main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.
As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.
St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.
The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases.The trust also provides a nationwide state-of-the-art endoscopy training centre.
Detailed job description and main responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person specification
Knowledge
Essential criteria- Knowledge of medical terminology
- Knowledge of requirements of confidentiality and the Data Protection Act
- Knowledge of NHS priorities
- Knowledge of NHS complaints procedure
Skills
Essential criteria- Ability to work unsupervised
- Computer/word processing skills including use of email (e.g., ability to create directories, documents, mail merge, etc.)
- Excellent communication and interpersonal skills
- Excellent organisational skills
- Ability to use Excel / PowerPoint / Access
- Ability to use the Patient Administration System (iCLIP) and the Electronic Patient Record (EPR) or equivalent
- Audio typing
Experience
Essential criteria- Secretarial/Administration Experience
- Experience of working and communicating within a hospital
- Experience in establishing/maintaining robust admin systems
- Relevant knowledge and experience of RTT pathways and validation
- Experience of working with multi-disciplinary teams
- Experience of working within cardiology
Qualifications
Essential criteria- Good general education including GSCE in Maths or English (or equivalent)
- RSA III (or equivalent experience)
- Higher level education, qualification in business administration or and admin NVQ)
- Typing 60 WPM
- AMSPAR