Maintenance Officer

We are seeking a proactive and enthusiastic Maintenance Operative to join our dedicated Maintenance Team. This hands-on role is vital in ensuring our tenants’ homes are safe, well-maintained, and welcoming. As a frontline ambassador for Zetetick Housing, you will consistently reflect our core values and commitment to outstanding service.

• Carry out a wide range of maintenance and minor repair tasks in tenant homes, including:
• Adjusting and easing doors
• Replacing tiles
• Unblocking sinks and internal drainage
• Painting and decorating
• Assembling furniture
• General property and garden maintenance
• Minor plumbing tasks
• Preparing void properties for new tenants
• Identify, plan, and carry out additional planned maintenance work as required
• Organise your own appointments and manage daily work schedules effectively
• Complete and submit all job documentation accurately using our computerised repairs system (mobile device-based)
• Liaise closely with the Property Supervisor and Housing team to prioritise repair requests
• Participate in the out-of-hours emergency on-call rota (additional pay and door-to-door hours apply)
• Collect supplies and carry tools as required for each task

Qualifications

Essential:

• Proven experience in general property maintenance
• Multi-skilled with competency in trades such as decorating, plumbing, and DIY
• Ability to work independently, using initiative and problem-solving skills
• Strong customer service approach with respect for vulnerable tenants and their homes
• Good written, verbal, and numerical skills
• IT literate – able to use mobile-based job systems effectively
• Full UK driving licence
• Willingness to undergo an Enhanced DBS check

Desirable:

• Formal qualification in a relevant trade
• Experience working within social housing or with vulnerable tenant groups