Sales Coordinator

• Annual Salary: £25,000
• Location: Dudley
• Job Type: Full-time, Permanent

If you have administrative experience and are looking for a new challenge, keep reading!

This role is ideal for someone who excels in a reactive environment, focusing on customer service and order management. You will be responsible for handling customer queries, managing shared email boxes, processing returns, and ensuring smooth delivery processes.

Day-to-day of the role:

• Take and progress orders efficiently.
• Handle customer queries promptly to ensure satisfaction.
• Manage shared email boxes, ensuring all communications are addressed.
• Handle returns and resolve any order issues effectively.
• Regularly check in with customers and obtain feedback to improve service.
• Keep customers updated on their delivery statuses.
• Liaise with the warehouse team to coordinate delivery times and resolve any discrepancies.

Required Skills & Qualifications:

• Proven experience in a sales coordination or similar role.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and thrive in a reactive environment.

Benefits:

• 24 days holiday plus bank holidays.
• Office closure during Christmas without deduction from annual leave (OMG!)
• Participation in the Employee Assistance Programme (EAP).
• Access to various discount schemes.
• Entitlement to a duvet day (take a day off with no warning!)
• Reduced gym memberships at Sandwell gyms and leisure centres.
• Office closures for team events.
• Early finish on Fridays (extended weekend)

To apply for this Sales Coordinator position, please submit your CV detailing your relevant experience and why you are interested in this role.