UK- General Property- Claims FNOL Handler

Equal Opportunities:

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.

Position Summary:

A Claims FNOL Handler is required to join our team where you will play a vital role in the Claims process by being the first point of contact for customers, clients and brokers whereby setting expectations and assisting in loss mitigation.

General Background, Experience & Professional Qualifications:

Experience within the same type of role is desired however not essential as full training will be provided. Customer facing experience is essential.

Key Responsibilities:

• Ensure we are compliant with Client Service Level Agreements
• Engage with all parties involved delivering excellent customer service.
• Customer will be the centre of everything that we do
• Instructing suppliers as and when necessary
• Ensuring all correct documentation is gathered prior to Loss Adjuster visit.
• Managing/organising outstanding task to ensure exceptional service is maintained
• Co-ordinate adjuster diaries
• Build good relationships with team members as well as other areas of the business

Behaviours:

• Positive, can do attitude
• Ability to work within a team and adapt to different personalities
• Ability to work independently
• Respect for others and individual differences
• Good Time management
• Willingness to develop and progress

Skills:

• Exceptional communication skills both verbal and written
• Excellent PC Skills and ability to adapt to in-house systems easily
• Good organisation and attention to detail
• Confident telephone manner and must be able to demonstrate a high level of empathy
• Ability to work under pressure
• Able to demonstrate initiative and have a good sense of problem solving