NHS Care Coordinator /Patient Advisor

Job description NHS Care Coordinator/Patient Adviser Key Relationships: Virtual Hub Team Leader, Project Manager, Multi- Disciplinary teams, Third Party Members and Patients General Duties / Key Responsibilities Customer service via telephone and electronic consultations - interacting with a range of patients Identification and referral via the correct pathway for patients Help patients manage expectations within the surgery Liaison with GPs, other professionals and relevant others within the multidisciplinary team Data input and recording Person Specification Qualifications Essential Excellent interpersonal and communication skills Excellent attention to detail Good Planner IT literate (training will be provided on specific systems) Positive outlook Embrace challenge and change Be able to think clearly and analytically Self-motivated Be able to gather unbiased information Reliable , honest and flexible Well-presented and professional Ability to deal with difficult conversations Diplomacy Desirable Experience in a telephone call centre or fast moving customer service position Experience of working in a team environment