Director Solutions Management Insurance Risk
Our Insurance Risk solution is used by over 1,000 insurers globally and by leading consulting firms, and they rely on this solution to manage their risk, optimise their capital and price their products. We provide support for customers on premise or using our cloud solution.
You would be responsible for customer engagement and relations for Insurance Risk Suite Managed Cloud Service and part of a large team with members located across the globe, focused on delivering leading solutions and customer excellence. There will likely be additional responsibilities determined through implementation of the new Values Streams operating model.
What you will be doing As a Director within the Risk Solutions Management and Strategy team you will be responsible for understanding and meeting customer and industry needs. You will be responsible for the Insurance Risk Cloud solution, service catalogue definition and managing any commercial aspects of the service.You will use your excellent customers relationship management skills in order to understand our customers needs, establish credibility and build positive professional relationships to drive customer success.
To support this, you will have a detailed understanding of the needs of customers and be used to working with and managing large teams.Key responsibilities include:Deep knowledge of the Insurance Risk Suite Managed Cloud roadmap and benefits to customersAccountable for managing a significant cloud business and achieving revenue and customer retention targetsAttend regular customer relationship calls/meetings, on site where neededResponsible for ensuring alignment of service provided with customer needs and identifying and addressing service improvement opportunitiesCommunication of new service offerings, pricing and all cloud service development to sales teamsSupporting sales organisation with complex cloud salesInternal and external presentations on cloud functionality, service, roadmap etc.Working closely with cloud vendors to drive value to our customersProviding Insurance/cloud thought leadership in form of blogs, videos a relatively small portion of our hiring is through recruitment agencies.FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.