IT Service Manager

• Michael Page are proud to be partnered with a national Retail brand as they continue to expand organically having grown into a significant player within their space.
• With a rich history stretching back over 150 years, its a truly prestigious organisation to work for, and one which places its people at the heart of the services they deliver to both local and regional communities.
• Financially stable, and with a clear vision and mission statement, its a fantastic place to build a career, and grow professionally within an environment that is collaborative, people-focused and meritocratic.

• As the successful candidate for the IT Service Manager position, you will be a critical part in the delivery of market-leading technology services across the organisation.
• You will ensure SLAs are consistently met and exceeded, driving a first-rate IT Service function for users, operating within an ITIL environment.
• Service Transition will be a central focus of the role, as the business are continuously looking to invest in best-in-class, high-quality services, and you will ensure smooth and seamless adoption of new services throughout the organisation as part of business critical change processes.
• You will be centrally involved in Incident Management through to resolution across key services, ultimately helping make a significant impact on the delivery of IT services across the group.
• Relationship-building will be key, both internally with the userbase, and also externally with third party suppliers, with the goal of continuously assessing, improving and enhancing service efficiency, and ultimately owning these areas across IT Service.
• As the IT Service Manager, you will be part of an established and highly collaborative team at the organisation's Lincoln headquarters. As a result, you will ideally be locally based to the Lincoln region, but the role will come with the flexibility of being able to work remotely 3 days per week.

The Successful Applicant

As the IT Service Manager, you will have the following experience:

• At least 2-3 years commercial experience in a similar IT Service Manager / IT Service Delivery role.
• A strong level of understanding and professional experience with ITIL.
• ITIL certifications (desirable, but not essential).
• Service Transition.
• Incident Management.

• Starting salary of £40,000 - £42,000.
• 12% company pension contribution.
• Annual bonus.
• + more.