Head Spa Receptionist

Salary – Competitive

Holiday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do...

• Greet our guests with a warm welcome as they arrive at the spa.
• Ensure a smooth and efficient registration process creating a friendly impression.
• Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability.
• Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities.

Performing various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role a real advantage.
• Grow with us...
• We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

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