Urgent Care Patient Tracker
Job overview
The Emergency Department is looking for a highly-motivated, reliable and enthusiastic individual to join the team as a Patient Tracker.
Your role will be to ensure accurate, timely data input and flow support is provided to the wider team to prevent unnecessary delays and improve patient experience. You will also escalate potential delays in a timely manner, working closely with doctors, nurses and support staff.
Main duties of the job
To work primarily independently and on own initiative with minimal supervision to carry out the duties of the post.
Take responsibility for the prioritisation of workload. Respond to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
The role involves long-day working (i.e. 07:00-19:15 or 19:00-07:15). This will include days/nights, weekends and bank holidays.
To actively monitor and manage the pathway of patients in the Emergency Department to ensure that the patient journey is managed within the relevant time-scales.
Review and track patient information and length of time in the department on the ED IT system (Symphony) ensuring that any delay in the pathway is escalated in line with agreed protocols.
Working for our organisation
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
ROLE AND RESPONSIBILITIES
Work alongside the ED Manager and Nurse in Charge to ensure investigations and subsequent transfers from the ED department are arranged effectively to achieve national and internal targets.
To be mindful of the access time target to include criteria for 4hr and 12hr DTA patient failures and ensuring that reasons for them are clearly and accurately communicated and documented.
Liaise with multidisciplinary teams across the Trust and interpret and convey information accurately and concisely.
Expedite admissions for patients if necessary through negotiation with the clinician and the Capacity Coordinators/Site Manager.
Take responsibility for ensuring that the site manager is aware of the changing pressures within the department and capacity requirements.
To maintain up to date knowledge of all targets and processes relating to the patient pathway and to be a point of reference within the department for other members of the MDT and to ensure we are maintaining Professional standards.
Take responsibility for ensuring that results from investigations are obtained and reports made available to the clinician in a timely manner thus ensuring that discharges/decisions happen in a timely manner
To rotate within the urgent care directorate as necessary.
Work collaboratively with all disciplines in all directorates across the Trust.
To be responsible for extracting clinical data from medical records entering detail onto computer system to ensure that the correct tariff is applied.
Tracking diagnostic requests and results and informing clinicians.
Ensure clinical system symphony is kept up to date at all times.
Ensure colleagues are aware of how to correctly record data on the symphony system so as to reflect an accurate picture of patient pathways.
To support the clinical team to ensure all paperwork is complete and copied to expedite admissions for patients.
To inform the Nurse in charge, Directorate Manager and site team of any delays in Ambulance handover times and record details accordingly.
Support ward staff with maintaining patient flow and any details and records.
To attend and participate in loggist training/meetings.
Person specification
Key Competencies, Personal Qualities and Attributes
Essential criteria- Self-motivated.
- Ability to use own initiative.
- Confident to establish and maintain good working relationships at all levels.
- Must be able to understand the needs of patients and deal with them with tact and sensitivity.
- Accurate attention to detail.
- Ability to work to tight deadlines and prioritise own workload.
- Ability to cope effectively under pressure.
- Proactive approach to problem solving.
Skills
Essential criteria- Developed attention to detail and accuracy.
- Organisational skills and the ability to work methodically and prioritise.
- Ability to cope under pressure to meet deadlines.
- Flexible approach.
- Ability to help build effective working relationships at all levels with and outside the hospital.
- Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required.
- Able to maintain confidentiality at all times.
Knowledge and Experience
Essential criteria- Very good written and verbal communication skills.
- Courteous, tactful and efficient telephone manner.
- Specialised functional and medical terms acquired through qualification or extensive experience.
- Specialist knowledge related to the relevant medical and surgical specialty.
- Knowledge or administrative and secretarial practice.
- Proficient in Microsoft packages including Word and Outlook.
- Experience of working in a busy office environment.
- Experience of database systems.
- Planning and organisational skills.
- Advanced keyboard skills.
- Analytical and judgement skills for problem solving.
- Work well as part of a team.
- Knowledge of medical terminology.
- NHS systems and applications.
- Clinical IT systems knowledge.
- Experience of NHS information systems.
- Knowledge of the Data protection act.
- Experience of Data Quality.
- Experience of working in the NHS.
Educations, Training and Qualifications
Essential criteria- Minimum 3 GCSE at Grade C or above including English or equivalent.
- European Computer Driving Licence or equivalent knowledge.
- Educated to A level, NVQ Level 3 or equivalent level of knowledge or experience.
At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.
We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).
We celebrate staff achievements and value the importance of working as one big team. That’s why we talk about Team NGH. It’s all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills.We are driven to helping you to be the best you can be.
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Apply today and join the largest family in Northamptonshire.
Our Excellence Values:
- Compassion
- Respect
- Integrity
- Courageous
- Accountable
To apply for this post, scroll down to the bottom of this page and select “apply online now”.
In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.
Due to the high number of applications received we are unable to respond to each application individually. If you have not been contacted within 4 weeks of the closing date you have been unsuccessful in this application.
For further information on nursing, apprenticeships, A&E or any other departments please visit our specific website or pages that are indicated on the right hand side of this advert.
Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge. We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS