[ref. r3921204] Senior Program Manager - Supply Chain Solutions, Amazon Shipping
Amazon Shipping is innovating its European operations, and we're seeking a Senior Program Manager to join our SWA Supply Chain Solutions team. This role offers a unique opportunity to shape our supply chain operations across Europe and pioneer new ways to serve our customers.
As a Senior Program Manager, you'll lead significant initiatives that enhance our delivery network and customer experience. We're looking for a strategic thinker who can transform innovative ideas into practical solutions while leading complex programs across multiple European markets and operational sites.Your success will depend on your ability to drive continuous improvement, work effectively with cross-functional teams across time zones, and build strong relationships with senior stakeholders.
The ideal candidate combines analytical thinking with excellent project management skills and has a proven track record of delivering results in complex organizational settings.
Key job responsibilities- Strategically assess business opportunities and operational pain points, translating these insights into a comprehensive multi-year roadmap that will scale Amazon Shipping's capabilities and enhance customer experience
- Design and launch operational programs across multiple sites, ensuring successful implementation while monitoring performance metrics and reporting on key objectives
- Lead and influence cross-functional teams without direct authority, orchestrating complex operational programs while managing competing priorities and maintaining focus on key deliverables
- Leverage data analytics to identify operational challenges, develop innovative solutions, and drive continuous improvement initiatives that deliver measurable results
- Build and maintain strong relationships with stakeholders across multiple Amazon departments, identifying synergies and implementing best practices to optimize operations
- Define and implement operational standards while managing internal processes and stakeholder expectations effectively
- Monitor and report on key performance metrics, ensuring program objectives align with broader business goals and deliver tangible value
A day in the life
As a Senior Program Manager, you'll drive strategic initiatives that enhance our operational efficiency and customer experience. A typical day involves analyzing performance data from multiple European sites, leading brainstorming sessions with global, cross-functional teams, and collaborating with stakeholders to solve complex operational challenges.
You'll regularly engage with various Amazon teams across Europe, North America, and India, exchanging best practices and identifying opportunities for innovation. Whether you're designing implementation plans for new initiatives, mentoring project team members, or presenting progress updates to senior leadership, you'll balance multiple priorities while keeping projects on track.
Your analytical mindset will be crucial as you evaluate data, spot trends, and translate insights into actionable plans. You'll create and maintain dashboards to track key metrics, lead brain-storming sessions, ensure your initiatives deliver measurable impact across the network, and foster a collaborative environment that encourages positive team effort.
About the team
Amazon Shipping offers Amazon’s delivery capabilities as a product and service. Amazon Shipping’s first customers are sellers in the EU, offering to ship their domestic volume using our delivery network.- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management- Experience leading process improvements
- Experience with data analysis through queries such as Hubble
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