Security Investigator (Office Based)

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.

Purpose of Role:

• Responsible for the identification and investigation of assigned security incidents in response to proactive data-mining of retail and interactive (web-based) data; the provision of detailed evidence and expert support to law enforcement / government agencies; the prevention of fraud and internal investigations within Camelot.
• All investigations are to be logged and completed using the case management system and where necessary, escalated in accordance with the Allwyn suspension and sanction process.
• Investigators are also responsible for provision of detailed evidence and expert support to law enforcement / government agencies; the prevention of fraud and internal investigations within Allwyn.

Key Accountabilities or Duties:

• Act as the Single Point of Contact (SPoC) in respect of all enquiries about The National Lottery from government and law enforcement agencies; including police, DWP, NCA, SFA, Home Office Immigration and Trading Standards. Provide expert advice and associated data in a timely fashion to support formal investigations.
• Conduct initial (desktop) investigations into suspicious High-Tier prize claims.
• Specifically investigate, advise and respond to all requests for ‘Winners’ Confidential Data’ from outside agencies, in accordance with the Licence to Operate.
• Gather, analyse and prepare Allwyn data into detailed statements of evidence, with associated exhibits, for police and other law enforcement agencies.
• Where necessary deliver formal evidence at court or other formal proceedings in relation to those statements and National Lottery matters.
• Review Scratchcard game designs for security risks.
• Act as an Approver for Pack Reconstruction Data Reports from the manufacturer.
• Identify and contribute to the implementation of continual process improvements related to investigating and managing product and service incidents within the team.
• When assigned, conduct further skilled research in respect of business systems and terminal activity data prepared by the . Take the lead on office-based investigations into all data anomalies highlighted in these reports.
• Liaison with retailers to understand and question the data anomalies. Offer advice and guidance where appropriate and forward to Collators to be assigned for further field-based investigation as deemed necessary.
• Demonstrate truly effective ways of responding to the data analytics and make continual improvements to the quality of casework assigned to field-based investigators.
• Increase the team’s capability to respond to and detect e-crime on the Interactive Platform (CIP / UPAM).
• Investigate anomalies highlighted on CIP / UPAM, flagged by the Intelligence Team and make enquiries with players to understand and question the data anomalies. Offer advice and guidance where appropriate and initiate investigations as deemed necessary.
• Investigate, resolve and report on assigned incidents within agreed timescales by interviewing retailers and/or players, or making contact with the police or other agency as appropriate.
• Prepare investigation reports presenting facts, circumstances and conclusions to support management decisions regarding any sanctions or corrective action.
• Coach, motivate and develop increased fraud expertise and knowledge within a small team of Investigators and Collators.
• Deputize for the Senior Investigator when required.
• Provide National Lottery and investigative advice and guidance to team members, Security Operations Manager, Senior Investigator and other departments when required.
• Provide cover for Field-based Security Investigators when required - Visit retailers and take relevant action, such as uplifting Scratchcards and serving written notices to suspend or terminate the Retailer Agreement as required.
• Provide cover for Field-based Security Investigators when required - Visit and inspect Retailer premises to ensure compliance, combat fraudulent activity, sales to/by minors and ticket cancellation errors, and to provide security or procedural advice, as necessary.
• Where appropriate take the lead in the drafting, amendment and maintenance of current investigations related policies, processes and procedures.
• Execute internal investigations involving interaction with staff and departments, as requested by People, Legal or an Executive Director.
• Provide 24-hour security/investigation on-call facility on a weekly basis at regular intervals.
• Support media conferences for high-value winners; to maintain the safety and security of all parties and protect the anonymity of the winner before the press conference and their privacy after the event.
• Provide security guidance through Winner Services for high-value winners.
• Provide Investigation support to Allwyn, including coordinating activities with suppliers and Police if necessary.

Skills & Experience:

• At least five years’ experience of working in a regulatory / legal / law enforcement environment.
• At least two experiences of conducting investigations.
• Strong ability to present and clearly defend findings and recommendations of investigations; strong organisational and analytical ability, attention to detail and ability to work independently and manage challenges.
• Ability to identify investigative issues and customize, implement/execute solutions
• Ability to write detailed, accurate complex investigative and business correspondence and present information.
• Ability to use the relevant Allwyn databases and systems.
• Ability to analyse, interpret and make use of information to assess the potential for abnormal activity in operational activities and to detect and prevent fraud.
• Knowledge of lottery security procedures, retailer responsibilities and the Standard Retailer Agreement.
• Knowledge of the Game Rules and Procedures, terminal messages and terminal activity reports.
• Knowledge of all relevant Allwyn policies.
• Knowledge of under-age play and excessive / unhealthy play strategies.
• Awareness of police procedures and legal requirements in statement taking / recording and evidence gathering.
• Knowledge of winner validation processes.
• Awareness of personal security measures.
• Awareness of physical security measures.
• Must be able to drive.

• 26 days paid leave (plus bank holidays)
• Annual bonus scheme
• 2 x Life Days
• 4 x Salary of Life Insurance
• Pension: we’ll match your contribution up to 8.5%
• Single Private Health Cover
• £500 Wellness Allowance
• Income Protection
• Enhanced parental leave (maternity and paternity)
• Eye Care, Dental and Cycle To Work schemes