Customer Service Advisor
Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.
This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.
Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.
Experience within a car sales environment or similar would be highly advantageous.
The Customer Service Advisor must:
Have previous Customer Service experienceBe professional in appearance and nature
An interest in cars, motorhomes or travel would be advantageous
Duties of Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations Manager
Meet and greet all customers upon arrival
Qualify the customer to achieve accurate diagnostic information
Communicate with allied departments including the workshop
Communicate and approve any additional work needed on vehicles
Manage the logistics and parking of all vehicles on site
Upsell allied products and services
Continually update the CRM with accurate client details and vehicle history
Respond to any customer enquiries within two hours of receipt
Provide reception cover as needed
Hours of work for a Customer Service Advisor:
Full TimeMonday-Friday, 8AM-5PM
Must work one out of three Saturdays, 9AM-1PM
Pay Rate for a Customer Service Advisor:
Full TimeUp to £25,000 per annum
Christmas bonus
Additional bonus structure dependant on sales
Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business Administration
Job progression available
Christmas bonus and company paid Christmas party
Friendly and nurturing team
Niche industry sector
Staff use of company motorhome for leisure
Company provided Jacket Potato lunches each Friday
Healthcare including optical and dental
Life insurance
Competitive pension
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk
Alternatively, email, text or WhatsApp your contact details and we will call you back – 07534 152293 - Quote TEATWCSA/40
Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RM
For information on all of our roles, please refer to www.tudoremployment.co.uk.
#TeamTudor await your call!