Customer Service Specialist Engineering
STR Group Limited London Full-time
Customer Service Specialist Engineering West London hybrid
About the RoleCustomer Service Specialist Engineering West London hybrid
About the Role
YOU MUST HAVE PREVIOUS EXPERIENCE IN AEROSPACE/AVIATION/MANUFACTURING
We are looking for a Customer Service Specialist to join our team. In this role, you will be the main point of contact for customers, ensuring smooth communication and coordination of service events. You will play a key role in managing customer relationships, handling enquiries, overseeing service progress, and resolving issues.
Organise customer meetings and provide regular updates on service progress.
Coordinate service events, ensuring timely and efficient processes.
Oversee inspections and reporting of any discrepancies.
Work closely with internal teams, including Production, Engineering, Logistics, and Finance.
Manage customer complaints and warranty claims, ensuring swift resolution.
Strong communication and relationship-building skills.
Ability to multitask and work efficiently in a fast-paced environment.
Problem-solving skills with excellent attention to detail.
Proficiency in Microsoft Office.
Some overtime may be necessary.
About the RoleCustomer Service Specialist Engineering West London hybrid
About the Role
YOU MUST HAVE PREVIOUS EXPERIENCE IN AEROSPACE/AVIATION/MANUFACTURING
We are looking for a Customer Service Specialist to join our team. In this role, you will be the main point of contact for customers, ensuring smooth communication and coordination of service events. You will play a key role in managing customer relationships, handling enquiries, overseeing service progress, and resolving issues.
Key Responsibilities
Build and maintain strong relationships with customers.Organise customer meetings and provide regular updates on service progress.
Coordinate service events, ensuring timely and efficient processes.
Oversee inspections and reporting of any discrepancies.
Work closely with internal teams, including Production, Engineering, Logistics, and Finance.
Manage customer complaints and warranty claims, ensuring swift resolution.
Identify areas for improvement and contribute to service enhancements.
Skills & Experience Required
Experience in customer service within a technical industry.Strong communication and relationship-building skills.
Ability to multitask and work efficiently in a fast-paced environment.
Problem-solving skills with excellent attention to detail.
Proficiency in Microsoft Office.
Self-motivated, organised, and customer-focused.
Additional Information
Right to live and work in the UK required.Some overtime may be necessary.
Mandatory training will be provided.
This is a great opportunity to join a dynamic team and play a key role in delivering excellent service to our global customer base. If you are passionate about customer service and enjoy working in a technical environment, we would love to hear from you
The Corporate Law AcademyLondon
As a customer service specialist, it’s your job to make our customers happy. This means fast response times, a kind, empathetic approach, and a willingness to go above and beyond to deliver exceptional service.
You’re not afraid to jump on a call if that means...
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Reed Crawley is delighted to be working exclusively with a key client based in Crawley seeking a Customer Service Specialist to join their team. In this role...