Co-op Customer Team Leader
Responsible for: Customer Team Members
Hours: 30-37.5 hours per week, 52 weeks per year
Directorate / Department: Operations - Co-op
Salary: Grade 4A - £23,347.03 per annum (1 FTE), £11.94 per hour
Company benefits
At this Co-op Franchise, we have fantastic company benefits including: 43 days holiday a year (including bank holidays and discretionary days), staff food & drink discounts, annualised hours, Keele Key bus tickets, discounts on campus, Health Assured Employee Assistance (EAP) access, pension scheme, Keele Day Nursery discounts, university sports & fitness classes, free uniform (required roles).
Why apply?
Set on a University campus, the location is fun, safe and a great opportunity to work for the Co-op whilst having the support of a students’ union behind you. Because the Co-op franchise is run by the Students’ Union, any profit made is then spent on activities and support for students.
In return for your passion and experience we offer the flexibility for work-life balance, a competitive salary and excellent holiday allowance. Plus our quietest times of year are Christmas and summer.
We're committed to, and value, equality and diversity and welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender or disability status.
So, I’m sold so far, what exactly is the job?
Keele SU are looking for a Team Leader to join their friendly Co-op team to:
To be a positive role model, training and supporting your team to provide a friendly and
professional service to all customers to the Co-op store, ensuring all displays are fully stocked and the shop is clean and tidy at all times. You will carry out operational duties in the store and will also be responsible for supporting team members to serve customers at the till, respond to customer requests and enquiries and ensure the shop provides an excellent customer experience at all times.You will report directly to the store manager who you will have excellent communication with so the store can be operated to the utmost of its ability. You will have an excellent knowledge of the Co-op Brand Guidelines.