Administrator
Job overview
An exciting opportunity has arisen for a Band 4 Team Administrator to join the CAMHS Alliance Crises Team. Your role within the team will be to deliver a quality administrative and secretarial service to the team. This will be an excellent opportunity for you to develop your skills if you are an administrator with an ability to exercise a degree of personal autonomy and decision making.You will be working within a large, friendly, well established team to support clinical staff to reach positive outcomes for children and young people presenting in crises. You will receive monthly supervision from your line manager together with training and development opportunities to progress your career.
Main duties of the job
The role will be based within the CAMHS Alliance Crises Team out of O Block at Lakeside. The successful candidate will be a key member of the Alliance CAMHs crisis team. As the team administrator you will be part of the wider administration team, to provide a comprehensive, efficient and effective service.The post holder will be the first point of contact into the service and will contribute to a friendly, efficient, customer focused admin, secretarial service for the service, supporting achievement of local and wider Trust objectives. Candidates will be required to exhibit strong initiative, planning and prioritisation skills to meet deadlines within this role.
A high level of interpersonal, written and verbal communication skills is essential for this job role together with excellent accurate data capture skills.
We welcome applications from candidates who have the experience or are willing to undertake training to carry out this role and who value working with a diverse staff group.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham).We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
CAMHS Alliance Crises team is part of West London NHS Trust, CAMHS Tri-Borough Services covering Hammersmith and Fulham, Ealing and Hounslow boroughs. Our work is predominantly community based, but we also support WMUH in a liaison and advisory capacity with patients presenting in a mental health crisis.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Qualifications
Essential criteria- GCSE or Equivalent in English.
- NVQ Level 3 or Equivalent. Evidence of continuous professional education.
- RSA III typing or equivalent
- ECDL or equivalent.
Experience
Essential criteria- Experience of working in a front line environment.
- Commitment to providing a high quality service at all times.
- Strong attention to detail
- Professional attitude to work.
- Able to work as part of a team
- Previous experience within NHS or Local Authority setting.
Knowledge
Essential criteria- Confidentiality
- Data Protection Act
- A range of secretarial processes / Admin procedures
- Knowledge of Health and Safety at Work
- Knowledge of Microsoft Word, Excel and Powerpoint
- Knowledge of Equal Opportunities and Diversity
- Producing activity reports
- Understanding of mental health issues
Skills
Essential criteria- Excellent written and verbal communication skills
- Ability to work autonomously within a team and with other disciplines.
- Able to deal with staff, visitors and clients in a professional, courteous and helpful manner
- Accurate data entry skills
- Accurate minute taking skills
- Ability to work under pressure as part of a team or independently
- Ability to work collaboratively and in partnership with other managers, professions and agencies.
- Able to organise and prioritise work
- Able to exercise discretion and maintain confidentiality at all times.
- Database skills (Microsoft Access)
- Advanced Excel skills
- Microsoft PowerPoint
- Trained in the use of electronic patient record system
Other Requirements
Essential criteria- Self -motivated
- Committed to team/service development and able to promote a positive image of the Service.
- Enthusiastic and willing to learn
- A flexible, enthusiastic and mature attitude.
- Adaptable to change.
- Professional presentation/standard of work
- Ability to learn new skills
- Team player
- Methodical approach to tasks.