Customer Service Advisor (Hybrid Working)
Accenture Newcastle
Customer Service Advisor – Accenture, on behalf of Virgin Media 02
Start date: 26th March 2025Salary: £25,889 plus £1,000 sign on bonus and commission
Hybrid working: 50% office based (Newcastle - Cobalt Business Park), 50% home based (after completion of up to 10 weeks office-based training)
Shift patterns are Monday to Friday from 8am - 8pm (including bank holidays) with the possibility of occasional weekends.
If you’re someone who likes speaking to people and solving problems – then this job may be a perfect match! Why not use your skills to make a difference and join our Customer Service team, supporting our Virgin Media customers. You’ll be talking over the phone to customers, all handling all sorts of queries – you could be helping someone with a simple billing question or something more technical that needs a bit more investigation.As long as you have previous customer service experience (ideally gained in a contact centre) – and you’re helpful and calm and can easily build relationships – then we can train you on the rest.
What’s in it for you?- Did we mention that on top of the salary of £25.889 , you’ll also get a £1,000 sign on bonus
- Flexibility – you’ll work 50% from our Newcastle office and 50% from home (once you’ve completed on-site training)
- Discounts on Virgin Media products – saving you money every year.
- 25 days holiday – plus bank holidays
- Support in carving your own career path. We’re passionate about developing our people and we’ll support you every step of the way.
- Private medical cover as well as lots of other health and wellbeing benefits
- Volunteering days, so you can give back to your local community.3
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