Digital & CRM Manager
Acting as a brand guardian, you'll ensure consistency, quality, and alignment across all digital touchpoints.Key Responsibilities
Plan, execute, and optimise email campaigns against data-driven goals and KPIs.Design and manage all member email campaigns, including automations and onboarding flows.Create and oversee an email marketing calendar, coordinating with app push notifications.Lead as the internal Salesforce Marketing Cloud expert, leveraging tools like Email Studio, Journey Builder, and Content Builder to personalise communications and manage member data.Maintain GDPR compliance and ensure data security.Collaborate with cross-functional teams to deliver integrated marketing campaigns.Analyse and report on campaign performance using tools like Google Analytics, Firebase, and social media insights.Manage website and app content updates via CMS systems, ensuring seamless user experiences.
Your Skills and Experience
Proven experience in a similar role, with expertise in Salesforce Marketing Cloud – this is essential.Strong technical proficiency, including SQL, HTML, CSS, and AMPscript.A good understanding of the luxury lifestyle market or high-end private membership clubs.Creative flair with excellent organisational and project management skills.Strong interpersonal and communication abilities to build relationships across all levels.Familiarity with CMS systems WordPress/Wagtail and Adobe Creative Suite is desirable.
Why Join This is more than a role—it's an opportunity to be part of a forward-thinking team in a dynamic environment where creativity meets innovation. You’ll play a key part in shaping the digital future of a renowned members' club that celebrates diversity, inclusion, and individuality.If you have the skills, experience, and passion to excel in this role, we’d love to hear from you.Apply today