Customer Service Advisor
Job Advert
Job Title: Customer Service AdvisorSalary: £22,368.06 per year
Hours: Full-time: 37.5 hrs/week, Mon-Fri 8am - 6pm, 1 in 4 Saturdays 8am - 1pm.
Part-time: Mon-Fri 10am - 2:30pm, 1 in 4 Saturdays 8:30am - 1pm.
Location: Green Lane, Walsall, West MidlandsStart Date: 20th January 2025
We have some amazing Full-Time and Part-Time opportunities in our growing Inbound Customer Service Teams! If you’re looking tojoin an award-winning company that gives you opportunities to develop a career, then apply now!
Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a water bill to helping withwater supply issues. Customer service experience is desirable but if you don’t have any, don’t worry! We offer a comprehensive
training package to enable you to become experts in helping people. If you have a passion to help people and want to learn and
grow, this could be the role for you! The role will give you a start with a growing business, giving you the chance to develop
your career with a forward-thinking company.
What You'll Get in Return- Passionate about career development – we want you to succeed and build a career! 15% of our people have been promoted in the
- Hybrid working from home option once you’ve passed 6 month probation and are hitting your targets
- Annual pay review
- Free Parking on site
- Employee recognition scheme with rewards
- Social hub
- Fun working environment with an emphasis on teamwork
- Gym on site
- Life Assurance
- Cycle to work scheme
- Focus on learning and development
- Social events
Who we are:
We’re part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses – as a resultyou’ll be part of a 3000-strong network of colleagues with all of the potential for your future that brings.
Learn more about Echo Managed Services here: Echo MS | Exceptional Customer Experiences with Echo (echo-ms.com)[https://www.echo-ms.com/why-echo]
The Role:
The role involves delivering excellent customer service on the telephone, for example taking payment and Direct Debit calls fromour customers. You’ll deliver first class customer service each and every time, and ideally you have a background of providing
that to a high quality whether that’s inbound, outbound or face to face.
Shift Pattern:
Full Time: 37.5 hours per week. Monday to Friday with shifts between 8am-6pm, and 1 in 4 Saturdays 8am-1pm
Part-time: Mon-Fri 10am - 2:30pm, 1 in 4 Saturdays 8:30am - 1pm
We are looking for people who:
- Have a great work ethic
- Enjoy working as part of a team
- Are customer service driven
- Have great communication skills
this date or the start date, then we won't be able to consider your application this time.
The assessment centre will involve an interview and a quick online test of your customer service skills so it's nothing to benervous about! We'll do our best to make you feel comfortable and you'll learn plenty more about us in the process.
If you’re successful with your application, we’ll be in touch really soon to confirm your place and tell you what to expect on theday!