Customer Service Representative

We have a fantastic opportunity to join the world's most broadly

• based healthcare company as a Customer Service Representative based in Wokingham.

This is a hybrid role, working three days in the office and two days from home.

• 5.30pm Monday to Thursday and 9.00am
• 5.00pm on Friday, paying £12.87 per hour, rising to £13.11 after three months.

Responsibilities

Although currently based in Wokingham there are plans for the company to move to new offices in Maidenhead town centre in mid-2026 so some flexibility on location is required.

As the primary contact between the business and its customers, you will be expected to demonstrate excellent customer service with every interaction to ensure that every customer receives the same level of high service that you yourself would expect.

• Processing telephone orders, enquiries, complaints, and requests for information
• Arranging for returns and credits to customers' accounts
• Provide updates to customers and collect feedback on customer satisfaction
• Managing the relationship between stakeholders from all areas of the business
• Maintaining corporate SLAs and individual KPIs
• Responding to email enquiries from customers
• Maintaining customer and product knowledge

• Strong customer focus
• Effective communication skills in English - verbal and written
• Experience of working in a contact centre environment would be beneficial
• Ability to work in a team environment
• Good computer skills including data input and knowledge of Customer Relationship Management systems would be useful
• Ability to work in a fast-paced and busy environment
• Organisational, numerical and administrative skills
• Willingness to take ownership of issues and resolve them when necessary

• On-site car parking and cycle storage
• Subsidised on-site restaurant
• Subsidised Costa outlet on site
• Comprehensive training
• Annual bonus scheme if meet eligibility criteria
• Shuttle bus service to and from Wokingham railway station