Helpdesk Agent (part time)
Overview:
Do you have customer service experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you…
We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working 20 hrs/week Friday 10-6 and Saturday 7-7.
You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.
About the Job:
You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made.You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.
For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for.
To be successful you will have::
If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!
When you join us, you’ll receive:
- Salary: £23,796 (pro rata) per annum
- 25 days annual leave, plus bank holidays
- Up to 4% discretionary bonus scheme, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.