Customer Service Representative - Hays
A global and successful manufacturing company based in Wrexham who are leaders in their field are currently looking for an experienced customer service coordinator to join their team on a permanent basis. Recognised for their innovation, this is an excellent opportunity for a manufacturing professional to join a growing and thriving business.
Your new roleYou will be joining the Customer Services Team and will work collaboratively with both the commercial and supply chain teams. The main purpose of your role is to support a specific portfolio of customers to ensure that their orders are accurately processed and managed, whilst building long-standing relationships and understanding requirements. Some of your key responsibilities will include:
- Managing communication between the organisation and customer, ensuring that all data for the customer is accurate.
- Take responsibility for the processing of orders, managing them right through to payment, building long-standing relationships in the process.
- You will take responsibility for customer KPI's working closely with other teams to ensure that credits, debits, and rebates are handled smoothly.
- Have an excellent understanding of the customers' requirements, always driving for customer satisfaction.
What you'll need to succeed
To be considered for this position, previous experience working within the manufacturing industry or in a similar role, dealing with a complex order book is required. You will be able to demonstrate excellent communication and negotiation skills, whilst being an excellent team player.Proficiency in SAP is highly desirable, along with working knowledge and understanding of ERP systems. Fluency in German, French or Spanish is highly desirable but not essential for consideration.
- Experience within the manufacturing industry or supply chain, ideally with an understanding of export compliance and contract administration
- Ability to solve customer problems as they arise whilst maintaining and increasing important internal and external stakeholder relationships
- Accuracy and attention to detail
What you'll get in return
This is an excellent opportunity for an experienced customer service representative who is looking for a new opportunity with a forward-thinking, innovative, global leader. In addition to a competitive remuneration package of up to £35,000, you will also benefit from hybrid working, an annual bonus scheme, private medical insurance and more.Information available on enquiry.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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