Resident relationship Officer (SO2)
Ben Recruitment Ltd Enfield
Resident relationship Officer (SO2)
Description
The Resident Relationship Officer (SO2) plays a vital role in fostering a positive and engaging environment for residents within our community. This position serves as a liaison between residents and management, ensuring that the voices of our residents are heard and their needs are met in a timely and efficient manner.You will engage with residents to gather feedback, address concerns, and promote community events, ultimately enhancing the living experience for all. By building strong relationships with residents, you will help create a sense of belonging and trust, which is vital for the overall success of our community initiatives.
Your interpersonal skills will be crucial, as you'll be interacting with a diverse group of individuals, ensuring clear communication and understanding. As the point of contact for resident inquiries, you will also play a proactive role in problem-solving, facilitating timely resolutions, and streamlining communication channels.
In this dynamic environment, you will collaborate with various departments to ensure that community standards are upheld and that resident satisfaction is at its highest. If you are passionate about community engagement, social interaction, and conflict resolution, this is the perfect opportunity for you to shine and make a lasting impact.
ResponsibilitiesServe as the primary contact for resident inquiries and concerns, providing timely and accurate information.
Build and maintain positive relationships with residents, fostering a sense of community and belonging.
Conduct regular check-ins with residents to monitor satisfaction and gather feedback for continuous improvement.
Organize and promote community events, encouraging resident participation and engagement.
Facilitate conflict resolution among residents and between residents and management, ensuring fair and effective outcomes.
Collaborate with other departments to address resident needs and enhance service delivery.
Maintain accurate records of resident interactions and feedback, reporting trends to management for action.
RequirementsBachelor's degree in a relevant field or equivalent experience in community engagement or customer service.
Excellent interpersonal and communication skills, both verbal and written.
Strong problem-solving abilities and conflict resolution skills.
Ability to handle sensitive situations with empathy and professionalism.
Experience in event planning and community outreach.
Proficiency in Microsoft Office Suite and experience with customer relationship management software.
Ability to work flexible hours, including evenings and weekends, as needed.
Hours Per Week : 35.00
Start Time: 09:00End Time: 17:00
Pay Per Hour: £18.76
Location: Enfield, London
Should you wish to apply for this job opportunity, please, send an update to date CV.
Neway International LtdEnfield
Neway has a vacancy for a Resident Relationship Officer to join our client based with Enfield Council.
This role is starting asap, working 35 hours a week in an ongoing contract.
£18.76 per hour PAYE (equivalent to £23.22 umbrella)
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