Debt Collections Office

About Our Client

Our client is a reputable law firm considered a specialised service practice that collaborates with numerous high value & profile clients. The business is currently undergoing a period of extensive growth & is looking for the collaborative experience to support & underpin their forthcoming expansion.

Job Description

Key responsibilities consist of:

• Managing a portfolio of debtor accounts and pursuing outstanding debts.
• Conducting thorough debtor background checks.
• Collaborating with the customer service team to achieve common goals.
• Complying with all legal and company regulations pertaining to debt recovery.
• Analyse client accounts to determine the best approach.
• Establishing contact with debtors and negotiating payment plans.
• Contact clients via telephone to discuss outstanding debts and payment options.
• Maintain accurate records of all communications and transactions in the database.
• Recording and updating debtor account information on the company database.
• Generating and sending out invoices and account statements.
• Negotiate payment arrangements that are agreeable to both the company and the client.
• Ensure compliance with relevant laws and regulations regarding debt collection practices.
• Collaborate with other departments to resolve disputes and improve collection processes.
• Maintaining professional and cordial relationships with clients.

The Successful Applicant

A successful candidate should have:

• A solid grasp of debt recovery principles and customer service practices.
• Familiarity with financial services, accounts payable, and basic accounting principles is advantageous.
• Excellent data entry skills with attention to detail for accurate record keeping.
• Proficiency in negotiation and persuasion.
• Strong phone etiquette and telemarketing skills are essential for effective communication.
• Ability to analyse financial information and make informed decisions based on findings.
• Knowledge of legal regulations related to debt recovery.

• Basic starting salary of £29,250
• Bonus entitlement dependant on personal performance
• Exposure to high value caseloads
• Onboarding & training support in place
• Benefits entitlement with increased statutory rates
• Local office in Altrincham, Hale