Senior Case Manager
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Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
The Transfer of Care Hub at Colchester Hospital is looking to recruit a Senior Case Manager to join our developing team.
The aim of the discharge team is to maximise personal independence and enable patients to return home as quickly as possible in a supported manner. You will be responsible for early identification of complex patients and liaising with the multi-disciplinary team to provide the most appropriate support, promoting a home first ethos.
You will be required to carry out a wide range of duties to support the Transfer of Care Hub in the delivery of a high quality care and effective discharge planning. The focus for the Senior Case Manager is to manage and direct, under supervision of a Lead Case Manager, the gathering of accurate and detailed information to support discharge plans over a seven day period.While clinical skills are not required for this role you will be patient facing in gathering the information and liaising with families / next of kin in order to complete robust assessments.
This is a fixed term/secondment position until the 30th March 2025.
Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.
Main duties of the job
To maintain up-to-date knowledge of all discharge pathways including the DOH Hospital Discharge policy and primarily the Discharge to assess model. To be an advocate for the patient and their familyTo manage and prioritise your own case load while supporting fellow Case Managers with theirs to ensure patients discharges are appropriate to needs and completed in a timely manner
To work as part of The TOCH to support discharge planning and system flow within a seven-day service-optimising patient’s independence.
Ensure accurate and robust patient records are maintained and electronic records are kept live and up to date. Reflecting and promoting the Criteria to Reside in everyday working.
Have an initial understanding of The Mental Capacity Act and its implications for discharge.
To work on your own initiative to ensure discharge planning for patients commences as soon as possible after admission.
To establish and maintain working relationships and effective communication across a range of internal and external stakeholders including: Transfer of Care Hub, Ward staff, Matrons, site operation, Pharmacy Service, Therapy Services, Doctors, Nursing and Residential Care Homes, Voluntary support services and any other relevant teams or services.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person specification
Experience
Essential criteria- Working in a busy working environment as part of a large team
- Ability to prioritise an unpredictable work load and work to time scales in a fast pace environment without losing attention to detail
- Previous experience of a co-ordinator role
- Previous experience in interagency and customer liaison
- Previous experience in a healthcare environment
Qualifications
Essential criteria- GCSE grade 5/C or equivalent in English and Maths
- NVQ level 3 in administration/secretarial or equivalent
- Any relevant vocational qualifications ( NVQ )
- Evidence of Previous further study
Knowledge
Essential criteria- Understanding of the DOH Hospital discharge Policy – including discharge pathways / criteria to reside
- Knowledge of the Mental Capacity Act and implications for discharge
- Understanding of medical terminology
Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.
Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.
Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.
When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.
Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document
The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.
Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility.
In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.