Urban Outfitters Digital Optimisation Coordinator

About Us:

Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we’ve become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.

At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them.

We are always excited to bring new talent into the room, especially if you share our values:

Compassionate — we care for each other beyond the 9 to 5

Sound like you, why not join us?

Role Summary:

We are looking a creative and dynamic Digital Optimisation Coordinator to join our team here at Urban Outfitters! You will play a key role in the running of our day-to-day website operations, working closely with our Digital Marketing teams to execute strategy across sites and markets.

What You'll Be Doing:

• Undertaking day-to-day website operations and order management tasks, including daily monitoring, and reviewing any order management or payment issues.
• Acting as first point of contact for cross-functional teams - customer service, technology and testing
• Manage promotional set up and QA, ensuring promos are represented consistently across all sites and devices. Organising meetings, agreeing actions and communicating decisions to wider teams.
• Key stakeholder for system STEP, owning the roadmap and working directly with technology team to launch updates and processes.
• Investigating and troubleshooting potential site or process issues, using insights to determine areas of focus. Suggesting solutions and improvements. Reporting and following up on any reported issues - logging tickets, providing information, and escalating where required.
• Manage the product copy process, overseeing TOV and best practices.
• Owns SEO copy updates, working closely with Digital Marketing teams to execute strategy across sites and markets.
• Leads EU market specific visual merchandising and algorithms.
• Optimising ratings and reviews, working closely with team to continue to grow review coverage on site and utilise to help CVR.
• Managing and developing the Digital Optimisation Assistant.

What You'll Need:

• Previous strong Ecommerce experience
• Experience working across multi-lingual, multi-currency localised website preferred
• Skills in copy writing or similar required
• Ability to prioritise and manage multiple and competing priorities
• Ability to work independently
• Ability to grasp multiple technical systems quickly
• Excellent organizational skills
• Strong team player with the ability to make and maintain connections across the business

#UrbanEU #LI-ER1

The Perks:

• Work-life balance:
• Flexible start and finish times
• Bring your dog to work
• Wellbeing:
• Employees Assistance program to support with mental, physical and financial health

• Private Medical Insurance
• Employee Discount:
• Up to 40% off at all URBN Brands
• Community:
• One paid day to either volunteer or fundraise for a charity of your choice
• Travel:
• Cycle to work scheme, season ticket loan
• Continued Development:
• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement:

We base all our employment decisions on merit, job requirements and business needs.