Patient Access Coordinator | Guy's and St Thomas' NHS Foundation Trust
An exciting opportunity has arisen in the Chemotherapy Day Unit at Guys Cancer Centre for a Band 3 Patient Pathway Access Co Ordinator.
Do you want to make a difference to our cancer patients? Then this is the job for you!!!
We are seeking an enthusiastic, dynamic, and innovative individual with a patient-centred approach, who enjoys working in a busy, friendly, multidisciplinary team environment to support us in the delivery of high-quality services.
Flexible working - Opportunity to work from home one day a week, once fully trained and complete knowledge of service (subject to service demands).
Cross site cover as per rota permits
This is a permanent, full time role- 37.5 hours per week, alternating shift pattern: 8am
- 6pm Monday- Friday
- incl. Bank holidays (the occasional Saturday, subject to service needs).
We look forward to having you on board!
3 xPatient Access Coordinator - Band 3 Position
An exciting opportunity has arisen within the Chemotherapy Service at Guys Cancer Centre.
We're one of the leading centres in the country for cancer treatment and research.
Most of our care takes place in the purpose-built Cancer Centre at Guy's. Our Cancer Centre at Queen Mary's Hospital (QMH), Sidcup means we can also, treat local patients closer to home.
The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.
The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely andappropriate appointments according to their care pathway.
This role includes, alternating shift pattern: 8am - 6pm Monday- Friday - incl. Bank holidays (the occasional Saturday, subject to service needs).
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
Caring – we put patients first
We provide patient and person-centred care. We care about others’ needs and wellbeing. We listen. We are compassionate to ourselves and others. We reflect on our actions. We are respectful and welcoming.
Ambitious – we innovate and strive for excellence
We innovate and strive for excellence. We act with integrity. We act on staff and patient feedback. We seek ways to improve the care and experience of others. We are efficient. We are committed to growth. We find new ways to deliver excellence.
Inclusive – we respect each other and work collaboratively
We respect each other and work collaboratively. We act on diverse views. We put ourselves in ‘others’ shoes’. We are building an anti-racism organisation. We seek opportunities to collaborate. We show sensitivity towards diversity of culture.
Our values and behaviours frameworkdescribes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet .
Act as the first point of call for all patient access queries to the Trust.
Book appointments from the work queue on EPIC, in date order in line breach and target dates.
Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e.: appropriate support is in place for their appointment, such as interpreting support).
This advert closes on Thursday 6 Mar 2025