Senior Operations Delivery Manager - Managed Services
Location:- London – 3 days Office, 2 Home.
Salary:- to £80k-£90k + Bens
Environment: - Financial Customers,Global Operations, Staff Manager, Service Delivery, Technology, Networking, Managed Services, IP, Datacentre, Voice, Data, Infrastructure.
Our client, a leading Global Managed Services company is looking to hire a Service Operations Manager with experiences of managing Managed Services within Financial accounts.Senior Service Operations Manager – IT/Datacentre Managed ServicesLocation:- London – 3 days Office, 2 Home.
Salary:- to £80k-£90k + Bens
Environment: - Financial Customers,Global Operations, Staff Manager, Service Delivery, Technology, Networking, Managed Services, IP, Datacentre, Voice, Data, Infrastructure.
Our client, a leading Global Managed Services company is looking to hire a Service Operations Manager with experiences of managing Managed Services within Financial accounts. The role is accountable for 40+ Staff and a Multi Million Pound Managed Services contracts.
The Operations Manager is responsible for leading a team of managed services and project professionals 40 + Engineers who are dedicated to delivering a project or service to identified strategic accounts in finance. This is a Global role that includes improving efficiency, productivity and quality whilst delivering in line with budget requirements in a safe and fully compliant working environment, globally for financial strategic accounts.
Day to Day Duties include:- Develop and implement the overall operational strategy in alignment with the strategic account goals and objectives.
- Understand the unique operational needs and challenges of each account and develop customised operational strategies.
- Foster deep relationships with Key customer stakeholders.
- Meet and exceed financial / margin expectation deliverables at Account and Project level.
- Identify opportunities for process improvement and efficiency enhancement.
- Analyse existing processes and workflows to identify areas for optimisation.
- Manage and allocate resources efficiently, including budgeting and resource planning.
- Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
- Recruit, train, and manage a high-performing operational team focused on strategic account sales.
- Set clear KPI’s and performance expectations for the team.
- Provide coaching, guidance, and support to help team members achieve their goals.
- Collaborate with cross-functional teams e.g. operations – key accounts/tech accounts and sales to align strategies and resources.
- Develop and maintain quality management systems working with theGlobal Head of Operations the Operations Director – Strategic Accounts Tech and Operations Director – key accounts.
- Ensure compliance with all relevant laws, regulations, and industry standards.
- Implement and maintain safety protocols to create a secure working environment.
- Manage relationships with suppliers and vendors to optimize costs and improve service quality.
- Negotiate contracts and agreements to secure favourable terms.
- Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
- Provide guidance and support to team members, ensuring they meet their individual and team targets.
- Ensure accurate reporting.
- Communicate client feedback and insights to relevant teams for continuous improvement.
- Establish key metrics to measure the progress and impact of operational strategic accounts.
- Provide Operational support for Managed Service/ Day 2 related activities within the Strategic Tech and Key and Transactional accounts.
- Proven experience in global operational leadership and delivery within both tech infrastructure projects and managed services.
- Key relationships with strategic account “finance” customers.
- Strong analytical and problem-solving skills, with the ability to think strategically and provide practical solutions.
- Excellent leadership and people management abilities, with the capacity to influence and inspire cross-functional teams of 40 people plus.
- Exceptional communication and presentation skills, both written and verbal.
- Strong business acumen and a deep understanding of organisational dynamics.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Understanding and experience of the Managed Services industry.
Apply now for full details.
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