Reception Manager - Nights
Reception Manager - Nights
Contract Type - Permanent40 hours per week
Employment Type - Full Time
The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
The Role
When we are recruiting new managers we look for a real passion for guest service, creativity and entrepreneurial flair and our Night Managers are no exception. If you can take responsibility for the hotel and guests during your shift, recruit, manage, train and develop the night team, provide detailed and efficient handovers for the day team and bring fresh ideas and input to the team we want to hear from you.
As Night Manager you will oversee the supervision of the Front Office Team during the night hours and ensure that excellent service is delivered at all times. You will act as first point of contact for guest queries during this time and ensure that Night Audits are completed.You will also be expected to maximise room occupancy and best rates and promote hotel services and facilities.
What we look for- Creative and inspiring leadership
- Attention to the smallest details
- A passion for guest service
- Excellent communication skills
- Knowledge of Opera would be advantageous
- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more!