[ref. u48232620] Michael Page - Customer Experience Coordinator

About Our Client

A truly distinctive organisation, this company is dedicated to growth and innovation. If you thrive in a dynamic, expanding environment, this role offers an exciting opportunity to be part of something exceptional. As a bespoke service provider, it places the customer at the heart of everything it does, delivering tailored experiences with precision, care, and excellence.

• Process new bookings with accuracy, ensuring all relevant data is entered into tracking systems and that all necessary information has been obtained from the customer.
• Manage and monitor multiple email in boxes, responding to enquiries promptly and ensuring all queries are addressed accurately.
• Escalate any customer experience issues to the Operations & Client Services Manager as necessary.
• Handle inbound phone enquiries professionally and efficiently.
• Review documentation, identifying and resolving any discrepancies before submission to the relevant authorities for approval.
• Coordinate with external partners to ensure they have all required information and follow up on any outstanding documents.
• Send email invitations for briefings and record any non-attendances.
• Update and distribute briefs to customers at key stages .
• Review to ensure complete data accuracy and prevent potential fines.
• Maintain up-to-date records across all tracking systems.
• Prepare and distribute Team Briefs.
• Arrange hotel accommodations for team members and customers, where applicable.
• Assist the Operations & Client Services Manager with all administrative tasks.
• Conduct follow-ups with customers to gather feedback.
• Perform additional administrative tasks as assigned by the Operations & Client Services Manager or Co-Founders.
• Ensure compliance with GDPR at all times.

• Strong written and verbal communication skills.
• Excellent administrative and organisational abilities.
• Demonstrated customer service expertise with a passion for delivering exceptional experiences.
• Ability to manage multiple tasks and perform effectively under pressure to meet tight deadlines.
• Strong attention to detail.
• Proficient in accurate and efficient data entry.
• Competency in Microsoft Office Suite and Teams is required.
• Experience with CRM systems is preferred.

• Attractive salary and benefits package
• Bonus payment
• On site parking
• IT equipment and mobile phone provided
• 25 days holiday