Hotel Minibar Attendant Part-Time - London

Our clients include the industry's most recognized hotel chains and ownership groups, independent hotels, resorts, and casinos. We have installed over one million minibars and safes worldwide.

Minibar Systems is seeking a dynamic individual to refill minibars and oversee the Minibar department operations at leading, luxury hotels in the London area. The candidate will be responsible for refilling Minibars in guest rooms, completing day-to-day administration procedures and reports using our POS System.

As a successful Minibar Attendant you will need:

• The ability to be a self-starter.
• Must be able to commute to Wembley Stadium & Grosvenor Square (near Bond Street Station).
• Must be 18 years and above to handle alcoholic beverages.
• This is NOT a Bartender position.
• Applicant is required to work on Saturday, Sunday & Monday including Bank Holidays as per business needs.
• Must be able to lift 25Kgs (55 lbs.)
• Previous Food and Beverage experience, ideally in hotels.
• Knowledge of hotel PMS Systems is a plus.
• Good written and spoken communication skills in English.
• A strong work ethic and good working relationship with all other departments.
• Excellent presentation and interpersonal skills.
• Understanding of all applicable Health & Safety legislation including Hygiene.
• A reasonable level of proficiency in Microsoft Word and Excel.

Specific Responsibilities:

• Complete opening procedures in Minibar System to include preparation of a listing of rooms to inventory each day, from a Minibar Point of Sale system, preparation of a restocking cart using FIFO.
• Complete the above opening procedures and proceed to the floors ready to inventory rooms in a timely manner.
• Receive and store products following FIFO when a new order is received ensuring the Minibar storage areas are always kept clean and organized.
• Attendants are responsible for cleaning their restocking cart and the Minibar Office area.
• Attendants will push the cart from room to room during the daily refill process.
• Each Attendant will restock an average of 130 minibars per full working day or an average of 65 minibars per half working day.
• Knock on room doors and announce themself as instructed.
• Enter rooms, unlock or open, and inventory the refreshment center, record sales and occlusions using the handheld unit, and restock bars as instructed.
• Ensure all in-room accessories and promotional materials are present and replaced if required.
• Wipe down and clean bars as needed.
• Attendants are responsible for cleaning the minibars and snack trays.
• Complete basic minibar troubleshooting.
• Note any maintenance issues and communicate those to management.
• Close the refreshment center, relock if necessary, and exit the room leaving it in the same condition as when entered.
• Maintain an awareness of products, product expiration dates, and inventory levels to prevent stock-out situations.
• In addition to the daily restocking of 130 minibars, deep clean 7 minibars and trays every day ensuring the expired product is removed and FIFO restocking is followed.
• Attendants are responsible for removing any outside food that has been placed in the minibars by guests.
• Return to and recheck DND rooms that were noted in the first refill round.
• File reports in an orderly fashion.
• Keep management informed of all problems or unusual matters of significance with respect to the refreshment center operation so corrective measures can be taken.

This is a starting position with our company and the right candidate will have opportunities to advance within the company based on the initiative shown. To apply, please reply to this posting along with your resume and 2 professional references.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Additional pay:

• Performance bonus

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Weekend availability

Experience:

• customer service: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• London, Greater London (required)

Expected start date: 22/11/2024