ServiceNow HR Transformation Senior Consultant
Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
YOUR ROLE
In your role you will engage with a range of clients to shape and deliver sustainable business outcomes through a variety of programmes designed to help clients rapidly adapt to and navigate through complex Digital HR Transformations, leveraging the capabilities of ServiceNow.Partnering with our clients across all industries, you will use your ServiceNow expertise to capture, analyse, and document business processes and requirements, and participate in designing solutions to address business requirements and improve people experience.
You will be generating new ideas and conceptual frameworks to help solve problems, provide hands on delivery, and create insightful fact-based findings and recommendations, identifying and delivering on-sell or new sales opportunities. By enabling clients to succeed, you will help Capgemini Invent maintain its position as the market leader in Digital Transformation consulting.
It’s an exciting time to join us as we continue to build our Employee Experience & HR team. You will take an active role within our practice, contributing to our vision to become the UK’s leading Employee Experience & HR Advisory practice through co-creating a culture in which every team-member feels comfortable bringing their whole self to work and is empowered to deliver great work, grow and be free to innovate and have fun along the way.
As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:
- Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
- Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
- Learning & development – Training to support your career development and the skills demand within the company, certifications etc.
YOUR PROFILE
As a ServiceNow Business Analyst (Senior Consultant) in our Employee Experience & HR Team, you’ll play a key role in driving forward the business growth, model our values and behaviours, and coach and develop junior members of the team. You are preferably a ServiceNow HRSD certified professional with experience implementing functional end to end solutions on ServiceNow with a good understanding of the HR Service Delivery module.
You will help lead the delivery of HR Transformation engagements for complex organisations as well as actively participate in business development activities for ServiceNow and HR opportunities. You’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their challenging business issues from strategy to execution.
Specific responsibilities include but are not limited to:
- Collaborate with HR stakeholders to understand their pain points, challenges, and objectives related to employee experience and HR processes.
- Analyse current HR workflows and processes, identifying areas for improvement and optimization using the ServiceNow platform.
- Translate HR requirements into functional specifications for ServiceNow solutions, ensuring alignment with HR best practices and compliance standards.
- Design and support the configuration of ServiceNow HR modules, such as HR Service Delivery, Employee Service Centre, and Employee Lifecycle Events, to meet the unique needs of each client.
- Lead workshops and meetings with HR stakeholders to gather requirements, demonstrate solution capabilities, and solicit feedback for continuous improvement.
- Provide guidance and expertise on HR technology trends, industry best practices, and ServiceNow platform capabilities to drive innovation and efficiency.
- Foster strong relationships with HR teams, acting as a trusted advisor and consultant throughout the implementation lifecycle.
- Mentor junior team members and contribute to knowledge sharing activities to enhance team capabilities and expertise in ServiceNow HR solutions.
- Proactively assisting and supporting in the management and leadership of client engagements, while reporting to Managers and above
WHAT YOU’LL LOVE ABOUT WORKING HERE?
In a world of digital transformation, new service delivery models, and the new normal post the pandemic, organisations are facing major disruptions that require HR to help transform the way they think and act. Our Employee Experience & HR teams’ purpose is to help our clients rethink employee experience and establish the digital HR function powered by data whilst leveraging emerging technologies to deliver our client’s shared vision.
We are looking for Senior Consultants who can take the lead in shaping and delivering some of the most exciting HR Transformations in the market and co-creating a market-leading HR practice - evolving our ServiceNow offerings, grow our internal capability and network across our business to generate demand. In this role you will have the opportunity to:
- Support ServiceNow strategic initiatives and drive business transformation for leading organizations across industries.
- Engage in dynamic and challenging projects that will expand your expertise in ServiceNow architecture and consulting.
- Collaborate with a talented and diverse team of professionals dedicated to delivering innovative solutions and exceeding client expectations
We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 4 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page
NEED TO KNOW
At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas.We have also invested in wellbeing apps such as Thrive and Peppy.
CSR
We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.When you join Capgemini, you’ll join a team that does the right thing.
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
CSR
We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.When you join Capgemini, you’ll join a team that does the right thing.
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
More information is at available at: [...]/
In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
The Group reported 2023 global revenues of €22.5 billion