Assistive Technology Admin Office
What's involved with this role:
Temporary Assistive Technology Admin Office
S Tyneside 1001500015302218
Shifts will include 07:00- 14:00. 14:00
- 21:00 and 21:00
- 07:00 Monday to Friday.
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role, initially 5-6 months. Please do not apply if you are seeking a permanent position.
Enhanced DBS required for this role.
Full UK driving licence
Key Requirements:
Experience in a role requiring provision of a high standard of customer service to the public.Proven administrative ability in Microsoft and Outlook.
Strong communication skills in all forms and the ability to empathise with vulnerable customers.
Ability to work outside of normal hours.
Call centre experience.
The successful candidate will promote and maintain a high standard of Assistive Technology to Older and Vulnerable residents within the borough.
Key Responsibilities:
Receive and answer calls / alerts from Assistive Technology users, contractors, locally based staff, managers and other internal and external bodies, prioritising responses where necessary.Assess and identify the nature and reason for the call, fostering a rapport and acting to reassure the caller, appreciating that there may be a degree of impairment or communication difficulties.
Initiate appropriate action e.g. contacting emergency or medical services, key-holder or maintenance services in accordance with guidelines on confidentiality and security, ensuring situations are resolved satisfactorily.
Produce shift reports outlining individual KPI performance, identifying factors impacting on performance and actions taken to manage their impact.
Ensure important information is efficiently passed on to the next shift.
Escalate promptly any equipment malfunctions or concerns relating to the service outside of your remit to the Senior Assistive Technology Officer of the Service.
Record on the appropriate system all stock allocations.
Complete reviews / maintenance of equipment within people’s homes and record outcomes on the required system.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion.
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Job Ref: S Tyneside 1001500015302218
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.