Family and Friends Test (FFT) Volunteer
Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.
As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:
- Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
- Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
- Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.
The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
Lancashire & South Cumbria Foundation Trust recognise and value the importance volunteer support is to us and our patients. We currently have a volunteer role available supporting us at Blackpool Victoria Hospital
As volunteer expenses are limited to a 20 mile round trip, we are unable to proceed with applications if you live to far from the location you are volunteering for. To apply for this role you must have the Right to Work in the United Kingdom and reside in the local area.
Main duties of the job
This volunteer role is to support with the Mental Health Liaison Team with completion of Friends & Family Test (FFT) feedback. This feedback is important to the Trust as it helps us plan how we deliver our services by replicating what works well and improving what isn’t.The volunteer will support with sending out FFT cards to services users, assisting with collating the responses and inputting these onto the database. The volunteer will also be involved in gathering real time feedback by phoning a list of named people (who have given consent for a volunteer to contact them) and asking them the FFT survey questions listed on the form, documenting their responses and then inputting their feedback onto the database or directly inputting the feedback during the phone call.
Working for our organisation
Essential requirements for this role are:- Good communication skills
- Clear handwriting
- Proficient IT skills
- Ability to follow instructions
- Willingness to help and support staff and patients
- Demonstrates empathy and compassion
- Calm manner
- Comfortable working in a fast moving environment
- Comply with all Trust Policies and Procedures in relation to information governance and confidentially
A Standard DBS is required for this role, and there is no cost to a volunteer for a DBS application.
Detailed job description and main responsibilities
Please do not click the link below to apply, contact the Volunteer Service who will provide an alternative way to apply. Please read the attached Role Description, or email main contact, for further information on this role.
Person specification
Requirements
Essential criteria- See Role Description
You are advised to consider applying for LSCFT vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within four weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.
Please note that further communication from LSCFT will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCFT to contact them.
Please ensure that you read the person specification as your application will be measured against this document.
If you use AI to assist with your application, you must declare this. Undeclared use may result in withdrawal. Please ensure your application reflects your own skills and experiences. While AI tools can assist, they may produce generic or inaccurate content.We encourage you to provide personal examples that demonstrate how you meet the essential criteria.
For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).