Glasgow - Aftersales Customer Advisor
OTE: GBP £30,000.00/Yr.
Overview:
Lookers Glasgow Audi
Salary: £30,000 OTE (including basic of £22,000 plus uncapped bonus)
We are looking for a talented individual with customer service experience to join our team based in our busy Premium Customer Contact Centre as an Aftersales Customer Advisor.
Here at Lookers, this is a great opportunity to work alongside an engaging management team. Who will share their knowledge, experience while always supporting you while looking for your input, ideas and feedback. All of this will allow you to develop your skills and establish a strong career within the Automotive Industry.
As an Aftersales Customer Advisor you will play a pivotal role in our Aftersales Team and have the opportunity to work with our premium brands such as Audi, BMW/Mini, Land Rover, Jaguar and Volvo, providing exceptional customer service experience which will keep our workshops busy and secure loyal customers for years to come.
Responsibilities:
- You will offer our customers suitable aftercare products and service to enhance their ownership experience
- Effectively manage bookings via our system to ensure our workshops are full each day
- Build lasting relationships with our Premium Brand customers through exceptional customer service and acting with professionalism
- Working in line with manufacturer guidelines as well as all Brand systems and processes
Qualifications:
The ideal candidate will have prior customer service experience, whether that be face to face or telephone based. They will be highly organised, ambitious, and have a positive can-do attitude. Excellent communication skills are essential for this role, as is a friendly and professional telephone manner and a good level of computer literacy.
Automotive experience is desirable, however not essential as full training will be provided as part of your induction and ongoing learning, allowing you to expand your knowledge of the automotive sector. You will be provided with opportunities for career progression in a variety of different roles within the Group.
So, if you'd like to advance your career with an employer with over 100 years of experience in the motor industry, apply now!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor3@lookers.co.uk
Company Information:
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.