Customer Service Assistant
Oakdene Designs Redhill
Position: Seasonal Customer Service Assistant
Company: Oakdene Designs
About Us:
At Oakdene Designs, we're passionate about creativity and design. Our team of enthusiastic individuals, known for their youthful spirit, comes together to design and craft unique products that we proudly sell through various platforms including our website, notonthehighstreet.com, NEXT, ETSY, and more.
Job Details:
Location: Salfords, Surrey, UK (RH1 5GH)
Working Hours: Monday - Friday, 8:30 am - 4:30 pm (may vary during peak periods)
Overtime: All overtime will be paid if worked (clock-in/clock-out system).
Transport: Free on-site car park; nearest train station is Salfords.
Responsibilities:
If you're passionate about customer service and ready to embrace the festive rush, we'd love to hear from you. Apply now and become part of the Oakdene Designs family this Christmas!
Applicants must reside within a reasonable commuting distance of Salfords, Surrey, UK.
Job Type: Full-time
Pay: £11.44 per hour
Company: Oakdene Designs
Location: Salfords, Surrey (Close to Gatwick), UK
Are you ready to be part of a dynamic and creative team this holiday season? Oakdene Designs, a small but innovative business located in Salfords, Surrey, is seeking a Seasonal Customer Service Assistant to join us during our busiest time of the year - Christmas!About Us:
At Oakdene Designs, we're passionate about creativity and design. Our team of enthusiastic individuals, known for their youthful spirit, comes together to design and craft unique products that we proudly sell through various platforms including our website, notonthehighstreet.com, NEXT, ETSY, and more.
Job Details:
Location: Salfords, Surrey, UK (RH1 5GH)
Working Hours: Monday - Friday, 8:30 am - 4:30 pm (may vary during peak periods)
- From November 18th, shifts will include weekend shifts (9:00 AM to 5:00 PM) with Wednesday being a day off and the weekends will be alternate days.
Overtime: All overtime will be paid if worked (clock-in/clock-out system).
Transport: Free on-site car park; nearest train station is Salfords.
Responsibilities:
As a Seasonal Customer Service Assistant, you'll play a vital role in supporting our customer service team during the bustling Christmas season. Your responsibilities will include:
- Responding to online inquiries/emails across various platforms and social media.
- Answering customer phone calls and providing exceptional service.
- Liaising with production departments to process order replacements.
- Assisting with order packing and various hands-on tasks when inquiries are up to date.
Requirements:
- Customer Service: Minimum of 2 years' experience in a similar e-commerce environment.
- Communication: Confidence in responding to emails and answering phone calls with excellent grammar and phone manners.
- Tech Skills: Proficiency in computer skills, including touch typing.
Preferred or Beneficial Skills:
- Platform Experience: Familiarity with platforms like Zendesk, Shopify, and Etsy.
If you're passionate about customer service and ready to embrace the festive rush, we'd love to hear from you. Apply now and become part of the Oakdene Designs family this Christmas!
Please submit your application with a CV and a brief cover letter detailing your relevant experience.
Note: This is a seasonal position from ASAP for around 8 weeks, Working hours may vary during peak periods.Applicants must reside within a reasonable commuting distance of Salfords, Surrey, UK.
Job Type: Full-time
Pay: £11.44 per hour
Benefits:
- Casual dress
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work authorisation:
- United Kingdom (required)
Work Location: In person
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