[ref. f37151817] Enterprise Service Manager - Financial Services, Professional Services - London

Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations' cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate the rate of execution/adoption of cloud technology excite you?

The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

We are looking for someone who is passionate about:

• Long term development of Financial Services organizations
• Engage with customers to understand their business drivers and application portfolio
• Development of long term Cloud Strategy for customers
• Shaping deals, including estimations, proposals, pricing, and business cases
• Creating, negotiating, and executing Statements of Work (SOWs)
• Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
• Mitigation of delivery risks & issues
• Overseeing delivery of projects in account, ensuring high quality delivery
• Act as single person of contact for Customer executives, developing deep, trustful relations
• Educate customers on AWS services and translate those into a clear business value proposition
• Envision and inspire customers
• Coaching Customer and Partner teams to be self-sufficient.
• Leading innovation and scoping workshops with customers

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Demonstrated ability to work creatively and analytically in meeting customer needs. With a basic technical understanding of cloud concepts
• A proven track record of managing and delivering large-scale enterprise IT projects.
• Excellent written and verbal communication skills, including group leadership and executive presentations.
• Be able to travel to client locations as needed. Estimated 50-75% travel requirement.
• Managing executive Customer relationships and key business stakeholders.
• Experience with large contracts and statement of work development.
• Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets. Enterprise IT management frameworks (e.g. COBIT, ITIL) also a plus.
• Broad Enterprise systems experience including SAP, Oracle, and custom applications.
• Designing, building, and operating global IT processes and infrastructures.
• Familiarity with industry compliance and security standards including DORA, PCI DSS, SOC-1&2, ISO 27001, HIPAA, GxP and FDA.
• A Bachelors degree; Masters/MBA degree preferred.

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